Healthcare Systems Developer - Houston at H-E-B

| Austin
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About H-E-B H-E-B is one of the largest, independently owned food retailers in the nation operating over 400 stores throughout Texas and Mexico, with annual sales generating over $25 billion. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 109,000+ Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.  



Healthcare Systems Developer


The Healthcare Systems Developer oversees the day-to-day administration and support of our eHR system (eClinicalWorks) as well as peripheral and integrated Health & Wellness Systems. The Administrator supports clinic staff by helping to resolve issues with the eCW platform, as well as integrated systems, to ensure the systems function in a way that allows clinical staff to provide high quality service to our patients. In addition, the Administrator will have responsibility for new clinic setup and will need to be proactive in the research of new features and functions to incorporate into clinical operations. 

Duties & Responsibilities:

  • Setup of new clinic sites (new facility, users, interfaces, etc.)
  • Serve as primary point of contact for all issues and requests relating to eHR and clinic peripheral systems.
  • Respond to end user requests for issue resolution. Create and monitor support tickets with eHR vendor and work to resolve problems quickly and accurately
  • Participate in software strategy and architecture decisions.
  • Monitor industry to gain understanding of current/emerging technologies, trends, and tools, while applying them to our software strategy, and maintaining skills in those areas.
  • Provide troubleshooting and root cause analysis for system, data, interface, and reporting issues.
  • Identify system, process, performance, and architectural improvements to support the technical roadmap and business need.
  • Engage in technical project requirements, design, and technical quality reviews.
  • Actively engage and collaborate with broader cross-functional and technical teams to ensure timely and quality solution delivery
  • Responsible for daily operations including, user administration, configuration and ongoing use/development of eClinicalWorks and other software applications within the organization as needed
  • Proactively develop and maintain a roadmap of Systems features and enhancements
  • Provide recommendations on how we can maximize the feature set of our current technology stack.
  • Plan and coordinate the roll-out of new features and enhancements to the clinics to include system integrations and peripherals.
  • Analyze system/workflow change requests and work effectively with customer stakeholders (Operations, Clinicians, Finance, etc.) 
  • Work with outside entities with regards to eHR integrations (i.e. immunization, laboratory, HIE)
  • Attend eCW on-going training to stay current on eCW features and upcoming enhancements
  • Support, analyze and monitor eHR processes pertaining to clinical and billing functions, report generation, and data extraction for all departments and clinics
  • Works with stakeholders and vendor to optimize the eHR system capabilities and our investment in the system.
  • Perform comprehensive testing of all patches and new releases. Document and communicate changes and their impact to end users.
  • Responsible for designing and adhering to all State and Federal guidelines and standards. Security administration is a key component of the role. Knowledge of role-based security and HIPAA is essential.

Required Qualifications:

  • 2+ years of experience configuring, enhancing, and maintaining COTS / SaaS applications in the Healthcare industry
  • Minimum 2 years of system administration in an enterprise-class Electronic Health Records system (eCW is preferred)
  • Strong knowledge of HIPAA rules and regulations
  • You understand development methodologies / processes
  • You have analytical, problem-solving, and communication skills
  • Understanding of system architecture to include: network, storage, servers, etc.
  • Must have the ability and desire to work collaboratively.
  • High degree of professionalism in attitude and teamwork with customers, peers, and management.
  • Strong attention to detail.
  • Excellent written and verbal communication skills.

Preferred Qualifications:

  • Experience with Healthcare interoperability solutions.
  • Experience with remote patient monitoring devices
  • General understanding of high level system architecture.
  • System data integration experience
  • Any IT related certifications 
  • Skilled in at least one programming language
  • Experience with API development for system data integration
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2416 E 6th St, Austin, TX 78702

An Insider's view of H-E-B

What’s the vibe like in the office?

What really drives the vibe at our office is our incredible people. Everyone at HEB Digital has a unique expertise to learn from, and we are always encouraging each other or willing to offer a helping hand. It’s the same friendly attitude I know from decades of shopping at HEB, and it’s a true joy to be a part of as a member of our digital team.


Software Engineer II

What's the biggest problem your team is solving?

The biggest problem the team & I are solving is bringing Curbside & Delivery to the forefront of the H-E-B mobile app. In this modern workflow, customers will be treated to a white-glove experience within the app; searching, browsing, and sorting at your at your finger tips! I'm personally focused on the C's: Coupons, Cart, & Checkout.


Sr. Product Manager

What makes someone successful on your team?

The opportunity & impact you can have at H-E-B truly is unmatched. We’re building a huge team of design-oriented, user-centric problem solvers. Folks who are passionate about shipping solutions to millions of loyal customers. It’s the challenge of a lifetime! You need to be hungry to compete against the biggest names out there in grocery & retail.


Senior Director, Product

How do your team's ideas influence the company's direction?

By building to be a reflection of the amazing experience that customers have in our stores, we can build a tremendous foundation for HEB’s digital presence. Similarly the innovations and designs that we implement on the UI engineering team will build towards a uniquely successful in-store experience for our communities.

Anna Louise

Engineering Manager

What does career growth look like on your team?

At H-E-B, the scope of interesting challenges is big! We’re building a team that is passionate about making an impact on users, the organization, & want careers where they can stay curious & work on problems spanning many verticals of expertise. Our Partners are connected to opportunities that will excite them, grow their design & leadership skills


Senior Director, Design

What are H-E-B Perks + Benefits

H-E-B Benefits Overview

Valued Partner Perks Card
We appreciate all that our Partners do. That’s why, as a Valued Partner Perks member, you’ll enjoy a 10% discount on all H-E-B Own Brand Products, plus enjoy additional offers and special savings throughout the year.

Partner Health Plan
From head to toe, and everything in-between, our Partner Health Plans have you (and your loved ones) covered.

Partner Stock Plan
At H-E-B we believe that a company of Owners will outperform a company of employees any day of the week. The Partner Stock Plan allows Partners to share in the performance of H-E-B stock!

401K Plan
Because we care about the future of our Partners, our 401k plan offers a $1.60 match for each dollar contributed up to 2.5% of your salary.

Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
At H-E-B we believe that a company of Owners will outperform a company of employees any day of the week. The Partner Stock Plan allows Partners to share in the performance of H-E-B stock.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within

Additional Perks + Benefits

A job at H-E-B is an opportunity for a rewarding, never boring, career. An opportunity to utilize your talent and strengths to innovate and make a difference across multiple areas of the business, from stores, to corporate, to Manufacturing, Warehousing, & Transportation.
Your Career at H-E-B can be anything you want!

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