DESCRIPTION

EPAM is committed to providing our global team of more than 41,150 EPAMers with inspiring careers from day one. EPAMers think creatively and lead with passion and honesty. Our people are the source of our success. We value collaboration, work in partnership with our customers, and strive for the highest standards of excellence. In today’s market conditions, we’re supporting operations for hundreds of clients around the world remotely. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

Description

EPAM Systems provides 24/7 support service for major cloud platform users. Support team is distributed between multiple locations. We are hiring people to extend support in Japanese, Chinese and Korean languages. REQ #: 210822733

WHAT YOU’LL DO

• Provide timely resolution of client inquiries as the point of contact for Google Cloud Platform customers including billing, trials and cancellations
• Ask necessary questions in order identify customer issues, determine root cause and provide appropriate resolution
• Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions and improve the customer experience
• Review and improve the quality of localization in materials including online help, websites, customer emails and notifications
• Working hours
  • We have 2 shifts on weekdays, Billing Support Agents work in pairs. First starts at 8:00am CDT till 5:00pm CDT and the second starts at 10:00am CDT and ends at 7:00pm CDT
  • Our operation covers public holidays. If a Billing Support Agent happens to work on a public holiday, he/she is provided with a day-off in lieu
  • Billing Support is provided via emails requests, online chats and phone calls

NICE TO HAVE

• BA/BS degree preferred. Prior customer support experience for more than couple of years, preferably in Enterprise software
• Experience working on central helpdesk teams

WHAT WE OFFER

• Medical, Dental and Vision Insurance (Subsidized)
• Health Savings Account
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability (Company Provided)
• Life and AD&D Insurance (Company Provided)
• Employee Assistance Program
• Unlimited access to LinkedIn learning solutions
• Matched 401(k) Retirement Savings Plan
• Paid Time Off
• Legal Plan and Identity Theft Protection
• Accident Insurance
• Employee Discounts
• Pet Insurance