Incident Response Specialist at Q2
This position is for an Incident Response Specialist reporting through the Q2 Integrated Operations Center (IOC) organization and directly to the Incident Response Manager. The Incident Response Specialist will serve as a single point of contact, responsible for driving resolution of major incidents impacting service availability across multiple digital channels. The position will involve leading incident conference bridge calls, engaging the appropriate resolver teams, providing status updates to internal and external stakeholders and capturing documentation of ongoing actions throughout the incident.
The Incident Response Specialist will collaborate across business and technology organizations to improve processes and procedures for effectively coordinating incidents and perform post-event activities in close alignment with IT and other operational teams.
The ideal candidates will have at least 2 years of experience working in a 24x7 environment that provides incident response for business-critical systems. They will be skilled and energetic with exceptional verbal and written communication skills. The candidate should be open to new challenges, strong at multi-tasking, innovative, creative, self-directed and a great team player. The candidate should drive continuous process improvement and collaborate effectively with operational teams to solve problems and implement new solutions.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.