IT Manager
Since launching in 2010, WP Engine has become the world's leading WordPress Digital Experience Platform (DXP), now with over 100,000 customers in 140 countries. We're proud of the technology and service we offer our customers that move their businesses forward faster. At WP Engine, we strive to do the best work of our careers, and feel empowered to do what is right for our customers. We love investing in employee success and uncovering opportunities for you, the best, to get better. 99 percent of employees believe you're made to feel welcome at WP Engine. Be you. Be here.
Sell Statement:
Looking for a hands on IT Manager, ready to dive into day-to-day operations, tickets, and urgent issues. We are also looking for someone that can bring strong leadership, and take the team to the next level for security and systems administration.
What's cool about this job.

WP Engine is growing rapidly which creates exciting challenges and opportunities. Many of the current projects involve finding new ways to efficiently grow and scale IT. The IT team is small and well established, we are looking for strong leadership to take the team to the next level. This role is highly varied and takes on all aspects of IT, from hands on Support, to process development, to strategic decision making. WP Engine is a fun company to run IT for, as it has no old fashioned legacy IT systems, so it's all about growth, fanatical support, and ensuring the team is doing the right thing for the business every day.
The day to day.

Supporting your team and the company:

• Being a leader and mentor for the IT team (3 team members)
• Hands on help with IT Support tickets, Project work and business blockers.
• Process improvement, for both efficiency and effectiveness
• Ensuring smooth on-time delivery of the full portfolio of IT Projects.
• Excellent, frequent communications including: upward to management, down to the team, and outward to the company. Documentation.
• Ensuring smooth IT Operations throughout the company, including excellent: Network uptime, NPS score, Security, Process alignment.
• Business relations: build excellent relationships with all at the company, in particular with the IT business partners to ensure we are delivering outstanding customer service.

Your skills and expertise.

We are looking for an IT Manager, that is experienced in variety of IT and customer support roles. In depth experience or previously being responsible for the key areas of IT, including Support, Networking, Systems, and Security. This person should feel comfortable on voicing opinions business decisions to any level of the business. Creative problem solving skills will be needed every day.
Minimum qualifications:

• 2-5 years Manager experience
• Experienced with customer support and issue resolution.
• In depth support knowledge of macOS, networking, ticket management
• Has developed and owned processes and policies.
• Broad experience of deploying and running SaaS systems.

Preferred Skills:

• Has supported, deployed or administered the following technologies: JAMF, OKTA, Meraki, GSuite, Lifesize.
• Systems Integration Skills: APIs, data connectors, automations.

The perks and benefits:

• Compensation (We offer market competitive salaries)
• Health Benefits (100% Paid Employee Medical, Dental, and Vision)
• 401(k) (Make the most of retirement)
• Life and Disability Insurance (100% Paid Life, STD, LTD and AD&D)
• Generous Vacation Time (Who doesn't like time off)
• Transportation (Downtown parking or commuter reimbursement)
• Lunch (Provided Monday – Thursday)
• Gym membership discount

At WP Engine, we strive to have the broadest possible view of diversity, going beyond visible differences to include the background, experiences, skills, and perspectives that make each person unique. WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law.