Overview

This position will be responsible for executing strategy for the Community Services group as determined by the Director, and performing other duties as deemed of organizational strategic importance.  

Principal Duties & Responsibilities

Serve as leader for the Community Consultant group.

Work on client projects, as required.

Responsible for managing and auditing the work of Consultants.

Develop staff through mentoring and continuing education.

Shadow Consultants on consulting, training and UAT sessions.

Serves as a subject matter expert for Consultants.

Communicate and enforce best practices on all engagements.

Responsible for peer review of deliverables.

Onboard and train new hires.

Responsible for the resolution of project-based escalations.

Involved in refinement of Service’s methodology and processes.

Lead in cross department interactions, as required

Partner with Product Management to identify potential future features

Complete other ad hoc duties, as assigned

Qualifications

3+ years’ experience in a consulting role at a software company or and equivalent of experience

Demonstrated experience in leading a team

Applied critical thinking

Demonstrated experience in business process analysis

Experience working at or with non-profits, trade associations and/or professional societies is a plus

Excellent communication skills (both verbal and written)

Excellent interpersonal skills, with a positive, friendly, and helpful attitude

Exceptional organizational skills and strong attention to detail

Exceptional time management skills and the ability to prioritize and multitask

Ability to work well in a team environment and collaborate with all levels of staff

Strongly prefer a background in social media

Functional knowledge of CSS preferred

Position Type

Full time position

Travel

Travel may be required (up to 10% of time)

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Additional duties may be assigned.  Duties, responsibilities and activities may change at any time with or without notice.