At Volusion, we make products that people love. Our teams are dedicated to providing SaaS commerce solutions and services for all business types, ranging from startups to large enterprises. If you are the kind of entrepreneur that loves working in teams, has a passion for driving positive change, and wants to change the world with your ideas, we want to hear from you.

The rundown:

You’ll be heading up our Happiness Team, solely focused on retaining customers. You’ll drive customer satisfaction through a high-touch Prime Account Management group focused on our largest customers, and oversee the cancellation request workflow for smaller subscription plans. Your team will proactively monitor customer health indicators to detect early signs of churn and develop generalized and bespoke save strategies to boost retention. You’ll work closely with teams across the company to help prioritize product features and fixes, and process updates as a customer advocate to help Volusion deliver the best possible customer experience.

You will:

• Use data to identify a pathway for customer success
• Lead and mentor a team of Customer Happiness Consultants and Prime Account Managers
• Help our merchants find value in our product 
• Provide engineering and product teams with insightful customer feedback 

We are looking for someone with:

• 2+ years of experience leading a team 
• Experience supporting an SMB product, preferably ecommerce
• Past customer success, training or coaching experience with a SaaS product is a plus
• Strong analytical problem solving skills
• An eye for detail with superior verbal and written communication- you’ll be interacting with senior leadership and sales as well as our customers. 
• Ability to influence business stakeholders
• Strong desire to automate repetitive work

Who is also the embodiment of our culture code (we hope you are nodding your head in agreement as you browse through it!):

• Humble: Have humility and be respectful; no egos allowed.
• Effective: Get stuff done!
• Adaptable: Willing to fill any role, anytime. Going above/beyond the call of duty.
• Transparent: Open and honest to self and others.
• A founder: Think big, go fast, and solve for the customer. 

Benefits & Perks:

• Competitive compensation packages
• Medical, Dental, Vision, and Voluntary Life Insurance
• Flexible PTO
• 401(k) with Company Matching
• Paid Parental Leave
• On-site Fitness and Yoga Classes
• Casual Dress and Beer Fridays
• Endless Supply of Tiny House Nitro Coffee, sparkling water, fruit and snacks
• Two Volunteer Days Off
• Bring Your Dog to Work Days
• Chair Massages
• Team Sports and Team Outings

*Please provide a cover letter. Don't worry, we will read it!