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Monitoring Specialist FT Hourly, Fri-Tues 3pm-11pm

| Austin

The Role:

AlertMedia is hiring a Monitoring Specialist for our Friday-Tuesday 3pm-11pm shift in Austin, TX. This is an incredible opportunity to transition into a Full-Time, benefits-eligible employee after successful completion of an evaluation period. The right person will have a passion for helping others, have previous customer service experience, and take pride in knowing their work could help save lives.

Who we are:

AlertMedia has disrupted the mass notification industry and become its technology leader, now serving some of the largest and most respected companies in the world. Our emergency communication software and monitoring services enable organizations keep their people safe, informed, and connected. Customers in telecom, healthcare, transportation, energy, manufacturing, government and education are using the AlertMedia platform for emergency communication, regular business communication, and operational activities such as scheduling, dispatching, and other logistics.

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information please visit www.alertmedia.com.

What you will do:

  • Provide exceptional support to AlertMedia monitoring center customers over the phone and via email though clear communication 
  • Become an expert in all of our monitoring center customer requirements to provide the unique support needed for each company 
  • Act as liaison between AlertMedia customers and 911 dispatchers to calmly, effectively and clearly relay information needed to get emergency support to customer location over the phone 
  • Monitor customer use of our product online and be ready to respond immediately to any notifications

Requirements:

  • Ability to work 40 hours per week 
  • Reliability with commitment to working assigned shift and being on time as we are a 24/7 monitoring center
  • Excellent written and verbal communication skills with ability to stay calm and be effective in emergency situations
  • Passion for providing genuine and amazing customer service
  • Ability to work productively and self-sufficiently 
  • Must be proficient in MS Office programs and have ability to type at least 35 WPM
  • Dependable transportation 
  • Clean criminal background 
  • US Citizen or Permanent Resident (We will not sponsor at this time)

What we offer:

  • This is an hourly, temporary-to-hire position with the opportunity to transition to full-time/benefits with dependable and successful role performance 
  • An exciting and positive work environment
  • The opportunity to truly make an impact and help keep people safe 

AlertMedia is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • ElasticsearchDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • SlackManagement
    • HubSpotCRM
    • SalesforceCRM

Location

One exit South of downtown walkable to Zilker Park with skyline and greenbelt views. All the amenities without the parking frustrations!

An Insider's view of AlertMedia

How would you describe the company’s work-life balance?

Management knows that work-life balance is important and they practice it themselves. Having this balance makes it easy to come into work every day ready to give 110%.

Liel Navon

Team Lead, Sales

What projects are you most excited about?

I'm excited about the opportunity to strategically hire people we feel will truly make an impact on the business and know "why" they are working hard because our product genuinely helps a lot of people. I am also passionate about our commitment to community service and driving these relationships and events!

Kelsey Ozar

Director, Talent

What makes someone successful on your team?

To be a successful developer at AlertMedia you will need to be smart and passionate about great code. Our most valuable developers consistently "check their ego at the door" and focus exclusively on the best solution for the problem.

Matt Miller

Senior Developer

How do you make yourself accessible to the rest of the team?

AlertMedia is inherently a very collaborative culture. No one here is above helping others, including our executive leadership team. We are readily available to assist through negotiations, demos, customer calls or to simply provide guidance. Time is never wasted on someone who cares and is focusing their effort on the right things.

Peter Steinfeld

VP, Sales

How do you collaborate with other teams in the company?

Given our current size, collaboration comes easily, but as we grow, we have to be more intentional about how we work with each department. For example, our team often drops in on the weekly sales meetings, holds a weekly meeting with the sales team leads, and has a slack channel with all of sales so people can share ideas and ask questions

Alex

VP, Marketing

What are AlertMedia Perks + Benefits

AlertMedia Benefits Overview

AlertMedia has a comprehensive benefits package in order to take care of our employees, including 100% paid medical, dental, vision and life insurance. We take pride in giving back to our community through quarterly give-back opportunities and enjoy quarterly team-building both team specific and company-wide.

Health Insurance & Wellness Benefits
Dental Benefits
AlertMedia pays for 100% dental coverage for its full-time employees.
Vision Benefits
AlertMedia pays for 100% vision coverage for its full-time employees.
Health Insurance Benefits
AlertMedia pays for 100% medical coverage for its full-time employees through BlueCross BlueShield.
Life Insurance
AlertMedia pays 100% of life insurance coverage for full-time employees.
Retirement & Stock Options Benefits
Company Equity
AlertMedia offers a generous equity grant for full-time employees, including vesting over a four-year period.
Performance Bonus
AlertMedia is proud to offer a generous collective success annual bonus to all of its full-time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
AlertMedia offers 4 weeks paid maternity leave with up to a total of 12 weeks with FMLA and 2 weeks paid paternity leave.
Vacation & Time Off Benefits
Generous PTO
AlertMedia offers competitive paid time off for its full-time employees, with the opportunity to gain additional days off with tenure.
Paid Volunteer Time
AlertMedia has a strong commitment to serving our community, with opportunities to get involved at quarterly give-back events.
Paid Holidays
AlertMedia offers 10 company paid holidays for full-time employees.
Perks & Discounts
Casual Dress
AlertMedia offers a casual dress environment, anything but shorts!
Company Outings
AlertMedia puts a huge emphasis on team-building. Q1/Q3 are dedicated to team-specific events while Q2/Q4 are company-wide events including our always amazing holiday party!
Stocked Kitchen
AlertMedia has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored LaCroix you can handle.
Some Meals Provided
AlertMedia has a Tuesday lunch tradition. We bring in delicious catered food and introduce new hires, share product updates or customer stories, and even get to see our board deck via our CEO.
Happy Hours
AlertMedia enjoys Friday happy hours after a week of hard work.
Parking
AlertMedia offers free parking to all employees.
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