Professional Services Manager

| Austin

This position (part of our Professional Services team) supporting our SaaS product, IdentityNow is responsible for qualifying, scoping and closing service opportunities through managing the service delivery and services budget for engagements at customer sites. This position is a senior position requiring project management skill, technical skill, and professional services management skill. The Professional Services Manager is responsible for engagement scoping, interfacing with client project management, and overall service delivery for our customers.

Responsibilities:

  • Day-to-day leadership of the SaaS Professional Services team
  • Partnering with internal stakeholders to ensure the team has a clear set of priorities.
  • Resource allocation for key projects.
  • Coaching Engagement Managers and Deployment Engineers to develop their full potential.
  • Assist with the sales process for services portions of deals, including presentations, RFP responses, and proposal/SOW generation. Effectively interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases.
  • Ensure that services are provided, implemented correctly and billed in a timely and accurate manner
  • Serve as  point person for the client on Service Delivery issues / escalations and take accountability for remedying any service failures
  • Manage the financials of multiple projects, with a focus on profitability and productivity to ensure client satisfaction
  • Manage the business relationship between SailPoint and assigned client accounts
  • Lead project scoping and technical requirements gathering discussions.
  • Performing a range of Professional Services management tasks such as project forecasting and financials, project staffing, working with delivery partners, and tuning project methodologies.
  • Provide strategic updates on clients’ performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers
  • Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth.

 

Requirements:

  • 5+ year of people management experience
  • An exceptional mentor and leader with a passion for continuous improvement.
  • 5-7+ years of professional work experience as part of an enterprise software company, consulting organization, or systems integrator.
  • Strong experience with all phases of Project Management (project planning, resource management, scope, schedule and status, documentation)
  • Excellent communication skills and extensive experience working with clients and partners.
  • Experience and interest in Professional Services management duties (project forecasting and financials, project staffing, working with delivery partners, and tuning project methodologies)
  • Excellent organizational skills
  • Strong ability to multi-task
  • Previous experience working with a SaaS product is a plus.
  • Experience with the following web technologies: XML, SPML/SOAP, Web and Application Servers, HTML.
  • Experience with Databases (Oracle, Sybase, MSSQL, MySQL).
  • Experience with Directories (LDAP, AD).
  • Experience with enterprise systems (SAP, PeopleSoft)
  • Experience with programming languages such as Java, .NET or C++. 
  • Familiarity with identity management provisioning systems (Sun, Oracle, IBM, Novell) a strong plus
  • Security software or internal IT audit experience a plus.
  • Experience in a startup company a plus.

 

Education:
Bachelor’s degree or equivalent work experience (Technical degree or Master’s degree a plus)

 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

11120 Four Points Drive, Austin, TX 78726

What are SailPoint Perks + Benefits

SailPoint Benefits Overview

Experience a Small-company Atmosphere with Big-company Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Diversity
Documented equal pay policy
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Acme Co. hosts company outings Annually.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
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