Amherst is revolutionizing the way U.S. real estate is priced, managed and financed in order to unlock opportunities for all market participants. Driven by data, analytics, and technology, Amherst has a 20-year history of anticipating where the next risks and opportunities are likely to emerge and designing actionable strategies for investors to capitalize on opportunities across residential real estate, commercial real estate and public securities. Amherst, along with its affiliates and subsidiaries, has more than 900 employees, $5 billion under management and approximately $15 billion under advisement and oversight. www.amherst.com.

The Renewals Specialist is responsible for the resident renewal process.

A day in the life of a Renewals Specialist

The Renewals Specialist is responsible for assisting with the resident renewal process, which includes: providing sales-driven calls through overcoming obstacles/objections, drafting and sending renewal leases and managing follow-up communications to achieve company’s retention goals. This is a full-time position, in which the individual is expected to work 40 hours per week. Regular work days are Monday through Friday. Occasional evening and weekend work may be required as job duties demand.This position will report to the Resident Renewals Lead.

• Receive inbound resident calls regarding renewal opportunities
• Proactively call residents, providing them with renewal options
• Monitor “Resident Renewal Inbox” by responding to renewal survey responses, voicemails and general email inquiries
• Drafting and sending renewal leases via company’s tenant management system and DocuSign
• Ability to effectively communicate with Branch Leasing staff when working with Section 8 residents or those who wish to add additional occupants when renewing
• Receive inbound prospect calls for supporting branch leasing efforts with a goal of setting tours
• Performs other duties as assigned

What's in it for you?

• Collaborative team environment and the tools needed to be successful in your job
• Exceptional onboarding experience (we want you to succeed in your new role)
• Medical, Dental, and Vision (Pick the plan that works best for you and the family)
• 401K with employer match (We just keep on giving)
• Employee referral program (Get paid for referring your friends)
• Casual dress code environment (Enough Said)

What you’ll need to have

• HS Diploma or equivalent
• 1-2 years prior leasing administrative experience preferred
• Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections
• Must possess a professional and friendly attitude while being able to quickly develop rapport with customers over the phone
• Proficient with Microsoft Office, including Outlook, Excel and Word; knowledge of prospect and resident management systems is preferred

What we offer:

• A competitive compensation package, annual bonus, 401k match
• Flexible PTO, 8 paid holidays
• Employer-paid benefits (medical, dental, vision, health savings account)
• Professional career development and reimbursement
• Relaxed casual environment and weekly/quarterly office events!

​Amherst is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.