Job Description

Procore is seeking a Revenue Support Supervisor to join our Revenue Operations, Strategy and Enablement (ROSE) team. In this role, you’ll interface with all levels of our organization to drive the advancement of projects, create and streamline processes, and ensure our teams are set up for success. We are looking for a leader with a business operations mindset, a focus on field productivity, and the ability to strategically structure solutions to problems. Successful candidates enjoy managing people and processes in a fast-paced environment. 

This position reports to the Manager of Revenue Operations and Support and will be a remote position based in the US. We’re looking for someone to join us immediately.

What you’ll do:

• Directly supervise a team of 6-7 employees, each responsible to execute an assigned specialty in either Revenue or Deal Support

• Provide daily direction, mentoring, coaching, and performance management to teammates

• Assisting in recruiting, training, and mentoring skill development of Revenue Specialists

• Develop standard operating procedures and documentation resources for the team and partners

• Maintain key metrics, manage performance accordingly, and perform regular reviews with our senior leaders

• QA testing and approving workflow and process improvements proposed by Revenue Specialists 

• Intake of new projects or processes, including scoping initial requests, identifying any root causes, calculate manpower requirements, developing a training plan and launch expectations, and communicating with stakeholders about progress and performance 

• Responsible for team’s success in planning, organizing, and executing the “run the business” aspects of the Revenue department’s activities, such as activating customer accounts and ensuring entitled tools have been provisioned, creating order forms for add-on services, and supporting sales teams in processing standard deals.

• Act as a subject matter expert on revenue support to the field teams, develop documentation and training on best practices, and aid in the use of revenue tools and procedures 

What we’re looking for:

• Bachelor’s degree or equivalent experience preferred but not required

• 5+ years of relevant experience working in revenue or operations focused environment, either in sales, customer service, or systems

• 2+ years experience of previous leadership experience with proven leadership skills and the ability to work collaboratively across functions and with all levels of the organization

Additional Information

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About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.