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Seasonal 2nd Shift E-Commerce Fulfillment Lead

| Austin

SEASONAL E-COMMERCE FULFILLMENT LEAD – DISTRIBUTION CENTER – AUSTIN, TEXAS
We are a fun, talented and driven team dedicated to providing our customers with gorgeous products and a WOW! experience. Family, fashion and philanthropy are at the core of our company and though we move at a very fast pace, we are committed to maintaining a family-oriented work environment and giving back to our community. A passion for great design, dedication to innovation and a strong social media presence are our building blocks for creating a unique and engaging lifestyle brand across all channels, including retail stores, wholesale accounts and e-commerce. Our headquarters are located in the heart of Austin, Texas, and we embrace the unique vibe and energy of our hometown as an inspiration for our brand and company culture.
Position Overview:
Our Distribution Center is the backbone of Kendra Scott and we are looking for an enthusiastic individual to join our team! We provide ‘WOW’ customer service to all of our customers by shipping beautifully wrapped product accurately and efficiently. Reporting to the department Manager, the
Seasonal Fulfillment Lead should possess a strong work ethic, attention to detail, the ability to meet deadlines and commitment to customer service as it relates to product fulfillment. They will be trained in all areas of distribution but will specialize in planning, directing, and administering various aspects and activities within the warehouse. If you are a passionate leader who loves team work, meeting goals, and always staying active, this position is for you!
Responsibilities:
Leadership
• Responsible for hiring, developing, evaluating, and coaching team members in best practices of company and fulfillment procedures
• Creates and maintains a positive environment and encourages growth and development
• Schedules and allocates warehouse personnel based on daily needs
• Communicates daily expectations to the Floor Assistant and follows up to ensure completion
• Enforces company and departmental policies and verifies consistent application
• Manages all aspects of employee performance, including establishment of objectives,
performance reviews, professional development, and progressive disciplinary process as needed
• Fields general employee inquiries
Process Management
• Sets daily outbound order goals and communicate to the fulfillment team
• Utilizes WMS reports to ensure productivity metrics are met
• Stays up to date with changes in packaging requirements to guarantee service satisfaction
• Enforces safety practices and exhibits safe behaviors
• Identifies ongoing opportunities for improvement and communicates to management
• Provides on the job training for new hires and temporary associates
• Shifts priorities as business dictates, often on short notice
Cross-functional Collaboration
• Works with the waving team to organize daily outbound fulfillment deadlines
• Facilitates efficient operations through strong partnerships with other departments such as IT,
Planning & Allocation, Customer Service, Inventory Control, Receiving, and Returns
• Drives cross-functional process improvements to support quality, productivity, and cost goals
• Encourages communication and teamwork among associates
Our Ideal Candidate will have:
• 2+ years of supervisory experience, preferably in the distribution, retail, or service industries
• College degree or equivalent professional experience
• Excellent computer skills including intermediate proficiency in Microsoft Office suite
• Experience with fulfillment software and WMS is a plus
• Excellent verbal and written communication skills
• Ability to coach employees with a tactful and motivating approach
• Performance analysis and problem solving capabilities
• Superior self-starting and organizational skills
• Positive attitude that is contagious to others
• Ability to multi-task effectively while demonstrating strong time management skills
• Experience in a fast-paced environment where priorities change on a regular basis
• Passionate about the Kendra Scott brand and core values of Family, Fashion, Philanthropy
• Must be able to regularly lift and move up to 30 pounds; stand/walk for duration of shift
• Bilingual (Spanish) is a plus
Typical Shift Schedule:
Wednesday-Saturday 1pm-11pm

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • SCSSLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Salesforce Commerce CloudFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • TableuAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • ListrakEmail

Location

Our Home Office is located in the heart of Austin, with easy access to MoPac, downtown and North Austin neighborhoods.

An Insider's view of Kendra Scott

What’s the vibe like in the office?

Our Home Office vibe is exactly how it sounds- it feels like home. It's exciting because you never know what daily surprises are in store-Kendra could be walking around in a unicorn costume giving everyone hugs or our Fun Committee may be hosting a happy hour in the cafe to relieve the stress of a busy week. This place is truly one of a kind!

JJ

Store Technology Analyst

What projects are you most excited about?

Our goal at Kendra Scott is to keep the shopping experience personal. I am most excited about how we are working to achieve that goal digitally. From personalized content on our website to targeted email campaigns, our focus for 2018 is on making every customer’s experience with Kendra Scott relevant and personal.

Kirsten

eCommerce Merchandising & Email Marketing Manager

How has your career grown since starting at the company?

In 2.5 years, I’ve been fortunate to experience our brand in 3 different cities. After 2 years in Memphis & Nashville as a Community Relations & Events Manager, I moved to Austin to take on a new role of Talent Acquisition Specialist. I’m thankful for a company that is committed to internal growth and sees development potential in every employee.

Laura

Talent Acquisition Specialist

How do you empower your team to be more creative?

With a business that’s growing as rapidly as ours, technology is so important in bringing an amazing Kendra Scott experience to our customers. Our IT team acts as a direct pipeline that connects them to our brand. I constantly challenge my team to continue to innovate the way we bring Family, Fashion, and Philanthropy to our customers.

Kendra

Founder and CEO

What projects are you most excited about?

All of them! I just finished a new warehouse management system implementation and we have a roadmap full of system investments slated for 2018, all of which are critical to fuel our continued success! I love that I get exposure to ALL systems at Kendra Scott, including ERP, POS, WMS, & E-comm- experience I'd be hard pressed to gain anywhere else!

Gale

Program Director

What are Kendra Scott Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking

Additional Perks + Benefits

At Kendra Scott we believe in treating our employees like family, and supporting those with families of their own. We proudly support work-life balance through our unique culture and perks. Our robust benefits package includes 100% paid parental leave and matched 401K, while our workspaces are personally designed by Kendra to inspire creativity and collaboration – a home away from home. With a complimentary nail bar, on-site gym, juice bar and kids’ game room, our workspaces put our Family pillar into action. Our work culture promotes healthy living, flexibility to raise a family, and inspiring relationships.

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