Senior Cloud Support Engineer - Tier 2 Support

| Austin

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!


The Opportunity

Adobe’s Magento Customer Engineering team is looking for a senior level Cloud Support Engineer - Tier 2 Support to join the team.


As a high-growth, e-commerce company, we are looking for an experienced Linux administrator with a heavy emphasis on backend operations support. We define, create, and operate Magento’s platform that includes client experience, build and deploy analysis, production applications, and infrastructure. At Magento, we have a solid history of delivering successful open-source software projects.


What you'll Do

  • Solve complicated issues with live cloud server environments and provide software configuration and tuning recommendations for optimal performance.

  • Resolve advanced-level issues or customer escalations and take ownership of the issues.

  • Collaborate closely with clients on matters related to application configuration.

  • Actively participate in architecture discussions and proposes solutions to system and product changes cross teams.

  • Identify and drive application improvements and modifications to support the project delivery.

  • Cross-team collaboration and communication.

  • Develop and maintain automation tools for team needs.

  • Communicate to Internal and External Developers/Community/Merchants.

  • Provide mentorship for team members Maintenance of projects based on Magento.

  • Deep debugging of Magento projects.

  • Participate in peer code reviews.

  • Available for on-call rotation, work off hours, holiday and weekend hours as required.


What you need to succeed

  • 5+ years’ experience working on PaaS/SaaS handling high transactional Linux setups providing critical 24x7 uptime

  • Bachelor degree on Computer Science or similar

  • Experience on LAMP architecture stack including Elasticsearch, MySQL, PHP, Linux, Docker, and Jenkins

  • Confirmed experience on high level languages: Bash, Python, Ruby, Perl or similar

  • Experience working with hyper-scale cloud providers (AWS, Azure, GCP, etc.)

  • Extensive experience with Monitoring / Logging / Alerting systems

  • Working experience with AWS, ElasticSearch

  • Experience using Problem and Incident Manager Solutions

  • Experience using KEKB (Known-Error Knowledge Base)

  • Intellectual curiosity to pursue the unknown and to continuously learn

  • Ability to work in a fast-paced dynamic environment

  • Good interpersonal skills and desire to work in a dynamic and fast-paced environment

  • Experience using/implementing CI/CD frameworks such Jenkins, Travis, Gitlab CI.

  • All about IaaC is also relevant in our stack, so real hands on using Chef/Puppet, Ansible, Terraform, etc is also welcome!

  • Certifications in AWS/Azure, Linux and ITIL is strongly desired

  • Other database experience/certifications sql/non-sql

  • Experience in Lean, Six-Sigma, or Kaizen

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • CLanguages
    • BashLanguages
    • ClojureLanguages
    • Shell ScriptLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • OpenSSLLibraries
    • RabbitMQLibraries
    • LibSodiumLibraries
    • RequireJSLibraries
    • Underscore.jsLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • SymfonyFrameworks
    • TensorFlowFrameworks
    • TorchFrameworks
    • ZendFrameworks
    • MagentoFrameworks
    • PysparkFrameworks
    • Knockout.jsFrameworks
    • AccessDatabases
    • Maria DBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • AuroraDatabases
    • SnowflakeDatabases
    • RedshiftDatabases


Situated in a beautiful, park-like setting and serving as the premier spot for shopping and dining, The Domain area offers the best of both worlds.

An Insider's view of Adobe

What are some social events your company does?

We take pride in our culture, and we have a variety of active employee organizations built into the fabric of our site. I personally lead the AdobeProud group for the Austin site, which is the local chapter of our global LGBTQ+ organization. We ensure there are chances all through the year to celebrate Pride, connect, and have fun.


Sr Engineering Program Manager

What's the biggest problem your team is solving?

We are working on a greenfield project that is pushing each of us to learn numerous new systems and technologies Whether it's a new Cloud product, CI/CD system or Testing Framework, we tackle them head-on. Thankfully we have a team of brilliant people working together to build something amazing!


Software Developer Engineer in Test

How does the company support your career growth?

My Adobe journey began with little experience and lots of drive. I was recruited through the Adobe Digital University Program, and I attribute my success to being placed on inclusive teams where each member offered mentorship. Being supported has allowed my work product to exceed expectations and has been instrumental in my overall career growth.

Ursula Cedillo-Johnson

Customer Engineering Program Manager

What unique initiatives do you have that encourage innovation?

The unlimited access to Adobe's expansive suite of products, not restricted by role or level, is a key driver in employee creativity and innovation.

Salma Arabie

Talent Scout, Commerce

What are Adobe Perks + Benefits

Adobe Benefits Overview

Your happiness inside and outside our walls matters to us. That's why we offer comprehensive benefit plans that make your life easier.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for primary and non-primary caregivers.
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Employees with five years at Adobe under their belt can take a four-week sabbatical. Ten-year veterans get a five-week sabbatical. And every five years after accrues a six-week sabbatical.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Adobe offers employees professional development opportunities like annual individual budget for training, on-site training courses, and the ability to attend job related conferences and seminars.
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

The Austin office even offers free breakfast every Wednesday - and who doesn't love breakfast tacos? Also, we cover access to some of Austin's nearby gyms and workout studios!

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