Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

Adobe’s Magento Customer Engineering team is looking for a senior level Cloud Support Engineer - Tier 2 Support to join the team.

As a high-growth, e-commerce company, we are looking for an experienced Linux administrator with a heavy emphasis on backend operations support. We define, create, and operate Magento’s platform that includes client experience, build and deploy analysis, production applications, and infrastructure. At Magento, we have a solid history of delivering successful open-source software projects.

What you'll Do

• Solve complicated issues with live cloud server environments and provide software configuration and tuning recommendations for optimal performance.

• Resolve advanced-level issues or customer escalations and take ownership of the issues.

• Collaborate closely with clients on matters related to application configuration.

• Actively participate in architecture discussions and proposes solutions to system and product changes cross teams.

• Identify and drive application improvements and modifications to support the project delivery.

• Cross-team collaboration and communication.

• Develop and maintain automation tools for team needs.

• Communicate to Internal and External Developers/Community/Merchants.

• Provide mentorship for team members Maintenance of projects based on Magento.

• Deep debugging of Magento projects.

• Participate in peer code reviews.

• Available for on-call rotation, work off hours, holiday and weekend hours as required.

What you need to succeed

• 5+ years’ experience working on PaaS/SaaS handling high transactional Linux setups providing critical 24x7 uptime

• Bachelor degree on Computer Science or similar

• Experience on LAMP architecture stack including Elasticsearch, MySQL, PHP, Linux, Docker, and Jenkins

• Confirmed experience on high level languages: Bash, Python, Ruby, Perl or similar

• Experience working with hyper-scale cloud providers (AWS, Azure, GCP, etc.)

• Extensive experience with Monitoring / Logging / Alerting systems

• Working experience with AWS, ElasticSearch

• Experience using Problem and Incident Manager Solutions

• Experience using KEKB (Known-Error Knowledge Base)

• Intellectual curiosity to pursue the unknown and to continuously learn

• Ability to work in a fast-paced dynamic environment

• Good interpersonal skills and desire to work in a dynamic and fast-paced environment

• Experience using/implementing CI/CD frameworks such Jenkins, Travis, Gitlab CI.

• All about IaaC is also relevant in our stack, so real hands on using Chef/Puppet, Ansible, Terraform, etc is also welcome!

• Certifications in AWS/Azure, Linux and ITIL is strongly desired

• Other database experience/certifications sql/non-sql

• Experience in Lean, Six-Sigma, or Kaizen