Senior Customer Success Manager

| Austin

We’re a company founded by engineers, comprised of engineers, building the world’s largest cloud learning and transformation platform with a bold mission – giving individuals and businesses the chance to change their trajectory. Our fun and engaging courses have helped over 1 million students learn to cloud, and we’re just getting started.

Working at A Cloud Guru

We’re a smart, quirky, tight-knit team who’s passionate about our purpose, who works hard, learns together, and laughs together. We look for people who are excited to work with purpose, who can add their own unique quirkiness to our own. We’re proud to say we champion diversity and inclusivity are committed to making coming to work an enjoyable experience for all.

Our Values

Champion our customers: We connect with and truly care about our customers

Be thoughtful but decisive: We move swiftly and confidently with grounded logic

Learn all the things: We bring insatiable curiosity to our roles every day

Be hungry, stay humble: We always bring out A-game, never our ego

Keep it fun: Above all, have fun and make 'em smile!

Our people matter to us. We understand that everyone has family, friends and interests outside of their careers so our employees can access a whole host of perks and benefits that include:

  • 4 weeks of annual leave per year
  • 10 days of sick leave
  • Generous gender neutral paid parental leave
  • A Cloud Guru Idea Hours - We set aside 2 hours per week to learn something new!
  • Catered lunch three times a week
  • A well stocked fridge, kitchen, and espresso machine!
  • Quarterly continuing education allowance
The Senior Customer Success Manager role

As a Senior Customer Success Manager at A Cloud Guru, you'll own the post-sale customer relationship for our B2B side of the business and become a product expert. You'll on-board and engage our Enterprise customers to drive adoption by creating thorough customer plans and partnering with stakeholders. Our Customer Success team is the voice of the customer and partners with ACG's product, sales, and marketing teams. This role is a part of our Customer Experience team and is success is measured by reviewing client churn. This role is not a part of our Sales team and is not measured on up-sells and cross-sells.

In this role you’ll get to:
  • Participate in Quarterly Business Reviews with clients
  • Work with the team to continuously evolve our client on-boarding process
  • Create meaningful relationships with clients, establishing yourself as a strategic partner to their business
  • Be the voice of our customers and advocate for improvement in every aspect of the B2B customer experience
We are looking for someone who can:
  • Help to cultivate learning cultures inside of our client's organization
  • Learn new technologies quickly, in order to accurately deliver A Cloud Guru’s value proposition
  • Lead our clients through the entire on-boarding process, post-sale
  • Engage with key stakeholders post-sale, driving customer on-boarding, adoption, satisfaction and ensuring retention
  • Drive engagement and customer usage for our B2B clients
  • Maintain a deep understanding of product offerings and speak with customers about the most relevant features for their specific business needs
If you have the following experience we'd love to hear from you!
  • 4+ years of experience in a Customer Success Manager role, owning multiple client relationships
  • Experience delivering on key Customer Success metrics - Churn being the most important to ACG
  • Experience running QBRs with clients
  • Proven ability to quickly develop meaningful relationships with clients
  • Start-up experience a plus!
  • Bachelor’s degree or equivalent professional experience

Does this sound like you? Want to help us teach the world to cloud?
Get in touch, we’d love to talk!

Our crew

Our team is spread across the globe, primarily in the US, Australia and the UK. This role will be based in our offices in Austin, Texas. While we do have remote workers, this role requires hands-on collaboration so the position requires that you live in or relocate to Austin.

We are a fast-growing team with big ambitions. We need people who can help us build a solid foundation for the future. If you want to make a difference in a fast-growing team, now is the time to join.

A Cloud Guru is proud to be an equal opportunity employer and welcome all to join the team. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or age. At A Cloud Guru, we champion diversity and know that an inclusive environment is critical to our success.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • DynamoDBDatabases
    • FirebaseDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • MarvelDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM

Location

Feed off the energy of Downtown Austin. Sit in the grass of the Capital, talk business over Medici coffee, and become a regular at a local lunch spot!

An Insider's view of A Cloud Guru

What’s the vibe like in the office?

The vibe here is a reflection of the people – laid back, casual, and most of all, jovial. No workplace is ever going to be the same as home, but here there is a similar level of comfort. Folks are exceptionally welcoming and willing to help out where they can. Humor is necessary to get through the work day, and we've got that in spades here.

Vijay

Manager, FP&A

What projects are you most excited about?

Our content team is hard at work to continue providing a differential and expansive training offering to our customers. There is a ton of awesome new stuff in the works for our enterprise offering, Teams, and I can’t wait to continue to help businesses and enterprises in their cloud adoption journey.

Madeline

Account Executive

How does the company support your career growth?

We provide opportunities for our leaders to attend leading conferences within our industry but also within their professional space. It's important to us that our leaders maintain a pulse of what's developing within their field and are equipped with insights to lead our growing teams. We have a work hard, stay humble motto at ACG.

Hanh

Director of Customer Experience

What are A Cloud Guru Perks + Benefits

A Cloud Guru Benefits Overview

We treat our people well, simply because it's the right thing to do.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
A Cloud Guru's health insurance plan covers 100% of your medical premium!
Life Insurance
Team workouts
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
A Cloud Guru offers 4 weeks of PTO per year!
Paid Holidays
We offer all employees paid time off for all major holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Employees get free private chef catered lunch on Monday, Tuesday, and Thursday
Stocked Kitchen
Some Meals Provided
We cater in team lunches every Monday, Tuesday, and Thursday! We also keep a fully stocked refrigerator
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $1000 per employee annually for continuing education.
Time allotted for learning
Every Friday for 2 hours, we put down our normal work and spent time learning something new!
Online course subscriptions available
Paid industry certifications
A Cloud Guru will pay for their employee's professional cloud certifications!
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