Who You Are:  

Working for Restore is a unique opportunity, which is why we’re always on the lookout for individuals who stand out from the crowd. Here are some important qualities each team member needs in order to thrive at Restore.

• Passion matters - It’s our mission to help people feel better, overcome obstacles, and do more of the things they love. Do you share this passion? 
• Forward-thinking - Our health and wellness services employ a “think outside the box” approach. You’ll get to learn the tech behind what we do as well as the health benefits and potential risks involved. Ready for the challenge?
• The customer is always comfortable - Each Restore client is part of our wellness community. We need customer service gurus who are inviting, motivated, and eager to educate. Is this you? 
• Empathy goes a long way - Many of our customers suffer from chronic illnesses, pain, and other debilitating conditions. Lending an empathetic ear and being understanding of their needs is something our team embraces. Wanna make a difference? 
• A good work/fun balance - Restore is technically a retail environment, but we don’t have a retail vibe. We want our clients to have fun during their visit, which means our team members should have fun too. Sound good?

If you answered yes to these questions, Restore wants to meet you!

KEY ROLES

• Customer experience strategy. Develop and deploy Restore’s customer experience strategy, including identifying, prioritizing, planning and executing distinct projects along the experience roadmap to achieve the Restore Hero Experience
• Customer segments and journeys. Develop customer segments and journeys that help drive customer outcomes and accelerate time to value of Restore’s offering
• Experience design. Architect positive customer experiences that drive conversion to sale, retention and growth
• Voice of Customer. Build a voice of customer program with qualitative and quantitative data sets to derive customer insights that inform the design and development of more personalized and valuable customer experiences
• Collaborative execution. Collaborate and coordinate with the various roles associated with customer experience management throughout the company, minimizing silos of systems, data, assumptions, hand-offs, performance and customer touch-points
• Strategic brand filter. Ensure all Restore experiences are grounded in the brand positioning, messaging, voice and visual style

QUALITIES

• Able to work in Austin HQ (this is not a remote position)
• 12+ years experience of relevant customer experience or user experience roles
• 8+ years experience in leading, developing, and inspiring high-performing customer experience teams
• Demonstrable portfolio of high-impact customer experience initiatives
• Success influencing and managing stakeholders across the organization to get alignment on initiatives and execute work on time and budget
• Experience pitching and communicating customer experience initiatives and their connection to the business to C-level executives
• Certified Customer Experience Professional (CCXP) a plus
• Experience creating and managing a call center a plus
• Experience with loyalty marketing a plus

Compensation / Benefits:

• Competitive salary
• Insurance Benefits
• 401k with up to 4% match
• Flexible Fitness Reimbursement
• Employee Assistant Program
• Flexible work schedule
• Access to complementary services
• Vacation days
• Access to complimentary and discounted in-store services 

Who We Are: 
Restore Hyper Wellness + Cryotherapy is the leading retail provider of alternative health and wellness modalities in the United States. Our goal is to make Hyper Wellness® widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love in life. Inc. 5000 ranked Restore as the #113 Fastest Growing Company in America, the #17 Fastest Growing Company in Texas, and the #1 Hottest Franchise in America.

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Austin Cryo Ventures LLC d.b.a Restore Hyper Wellness provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.