SailPoint is the leader in identity security for the modern enterprise.
Austin, TX

Senior Manager, Professional Services at SailPoint

| Austin
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Job Description
SailPoint is looking for a Senior Manager to manage direct the growth of our Americas East Professional Services Team. This role includes building out a PS technical and management team, working with our Licenses Sales to identify, scope, to help deliver our solutions to our customer base and to work with the East PS team leadership as we continue to grow. This position will be supporting the successful delivery of all SailPoint Products. There is a strong sales aspect to this Senior Manager role. They will be responsible for qualifying, scoping and closing service opportunities and then managing the service delivery and services budget for engagements at customer sites. This position is a senior position requiring project management skill, technical skill, sales background, and professional services management skill. The Professional Services Senior Manager is responsible for engagement scoping, interfacing with client project management, and overall service delivery for our customers. Often times our Senior Managers will be responsible for coordinating customer escalations and bringing a plan together to bring them back on track.
  • Day-to-day leadership of the Professional Services team
  • Partnering with internal stakeholders to ensure the team has a clear set of priorities.
  • Resource allocation for key projects.
  • Coaching Engagement Managers, Project Managers and Technical Resources to develop their full potential.
  • Assist with the sales process for services portions of deals, including presentations, RFP responses, and proposal/SOW generation. Effectively interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases.
  • Ensure that services are provided, implemented correctly and billed in a timely and accurate manner
  • Serve as point person for the client on Service Delivery issues / escalations and take accountability for remedying any service failures
  • Manage the financials of multiple projects, with a focus on profitability and productivity to ensure client satisfaction
  • Manage the business relationship between SailPoint and assigned client accounts
  • Lead project scoping and technical requirements gathering discussions.
  • Performing a range of Professional Services management tasks such as project forecasting and financials, project staffing, working with delivery partners, and tuning project methodologies.
  • Provide strategic updates on clients' performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers
  • Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth.

  • 5+ year of people management experience
  • An exceptional mentor and leader with a passion for continuous improvement.
  • 5-7+ years of professional work experience as part of an enterprise software company, consulting organization, or systems integrator.
  • Strong experience with all phases of Project Management (project planning, resource management, scope, schedule and status, documentation)
  • Excellent communication skills and extensive experience working with clients and partners.
  • Experience and interest in Professional Services management duties (project forecasting and financials, project staffing, working with delivery partners, and tuning project methodologies)
  • Excellent organizational skills
  • Strong ability to multi-task
  • Previous experience working with a SaaS product is a plus.
  • Experience with the following web technologies is a plus: XML, SPML/SOAP, Web and Application Servers, HTML.
  • Experience with Databases is a plus (Oracle, Sybase, MSSQL, MySQL).
  • Experience with Directories is a plus (LDAP, AD).
  • Experience with enterprise systems is a plus (SAP, PeopleSoft)
  • Experience with programming languages is a plus such as Java, .NET or C++.
  • Familiarity with identity management provisioning systems (Sun, Oracle, IBM, Novell) a strong plus
  • Security software or internal IT audit experience a plus.
  • Experience in a startup company a plus.

Bachelor's degree or equivalent work experience (Technical degree or Master's degree a plus)
SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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Where we are

11120 Four Points Drive, Austin, TX 78726

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • RedisDatabases

What are SailPoint Perks + Benefits

SailPoint Benefits Overview

Experience a Small-company Atmosphere with Big-company Benefits

Volunteer in local community
Our crew members value working for an organization that prioritizes giving back to the community, and we have engaged in many community initiatives over the past year.
Partners with Nonprofits
In the past year alone we have supported many notable organizations, including Code2College, nonPareil, Black Girls Code, Foundation Communities, and HealthCode.
Friends outside of work
Eat lunch together
Intracompany committees
Team members on our ALL IN and Culture Crew committees develop and manage events that bring employees together socially and for the benefit of society.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Slack is how we come together as a global team, and we have offer several Employee Resource Group channels where we celebrate our differences and encourage sharing and connection.
Hiring Practices that Promote Diversity
We prioritize hiring practices that promote diversity. This year, for example, we launched SAIL-U to help grow our team in partnership with HBCUs and historically LatinX colleges and universities.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
SailPoint offers generous parental leave with the primary caregiver being able to take 80 fully-paid business days. Secondary caregivers can take 20 fully-paid business days.
Flexible Work Schedule
SailPoint's hybrid work environment reinforces the flexibility that has existed within our culture for many years.
Remote Work Program
As an organization that values impact over activity, we encourage crew members to manage their work schedules so they can be at their most effective within parameters established by their teams.
Family Medical Leave
Company sponsored family events
SailPoint's crew love to celebrate together, whether at a family-friendly summer BBQ or Halloween party, or while volunteering and giving back to our local communities.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
When possible, SailPoint brings crew together for summer camps, quarterly meetings and other team-based events.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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