Senior Strategic Operations Manager at BigCommerce

| Austin
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

We are seeking a Senior Strategic Operations Manager to join a team of accomplished operators, analysts, and transformation managers to ideate and implement critical growth initiatives across BigCommerce. The Strategic Operations team is a highly collaborative group of quantitative and qualitative thinkers who play an end-to-end role in consultative engagements for strategy development and execution, involving everything from analysis and planning through implementation and continuous improvement.

The ideal candidate is able to quickly build trust with a wide variety of stakeholders and leverage operational expertise to drive change. Leveraging a mix of practical experience, interpersonal skills, financial acumen, SaaS know-how, operational savvy, process improvement, and analytical thinking, this leader will be instrumental in driving decision making and positive organizational change. 

What You’ll Do

  • Collaborate closely with “Strat Ops” peers, Senior Director of Strategy & Analytics, and COO; analyzing data to prioritize the highest leverage engagements  to drive BigCommerce’s revenue growth
  • Build exceptionally strong partnerships with decision-makers and stakeholders to develop a deep understanding of the business, opportunities, and risks
  • Leverage business understanding to provide consultative guidance in SaaS/ecommerce economics and BIGC performance to identify opportunities for improvement or investment, establish a vision for the org, and build compelling stories to gain buy-in
  • Create financial models and write compelling, action-oriented business cases to support sound investment and expansion strategies
  • Author and implement strategic frameworks to build and maintain cross-functional alignment across a variety of teams (Operations, Product & Engineering, Business Development, Sales & Marketing, General & Administrative teams)
  • Ensure proven input metrics, control mechanisms, and scalable processes are embedded in the design of strategic initiatives, and that these can be monitored in addition to output metrics via Tableau 
  • Effectively distill executive presentations, written, and oral communication to drive decisions, thoughtfully tailoring the message to influence persuade diverse stakeholders
  • Apply change management principles and risk intuition at all engagement stages to generate buy-in, maintain alignment, drive accountability, and ensure Tableau visibility is adopted 
  • Apply program management skills and agile principles to mitigate risk to schedule, scope, and resources effectively eliminating roadblocks to drive mitigation plans with positive outcomes

Who You Are

  • 8+ years of experience in management consulting, strategy or strategic planning, business operations, or analysis/business intelligence; experience in SaaS or ecommerce is a strong plus
  • Bachelor’s degree in a quantitative field (Business Administration, Finance, Statistics, Economics)
  • Exceptionally driven, insatiable curiosity, continuous improvement attitude; ability to independently seek out and implement internal or external best practices, to problem-solve in ambiguous situations, and to thoughtfully earn trust
  • Demonstrated ability to drive comprehensive, disruptive change thoughtfully through an organization with a successful, enduring outcome
  • Possess the managerial courage and emotional intelligence to challenge perspectives, provide and request real time feedback, and balance empathy and accountability humbly to maintain trusted cross-functional partnerships
  • Problem-solver whose critical thinking skills are adaptable and fungible across many disciplines
  • Proven ability to influence without authority up, down, and across the organization and build trust with all levels; analysts through SVPs
  • Proven organization and program management skills, including ability to oversee multiple projects simultaneously in a fast-paced environment; JIRA and Agile process skills a definite plus
  • Deep analytical skills, including financial modeling, experience with Excel and Tableau

#LI-LP1

Diversity, Equity & Inclusion at BigCommerce
 
We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.
 
Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.
 
Current BigCommerce Employees: Please use the internal job board to apply for openings
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily sync
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees parking in a garage on the property.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

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