Sr. Manager Training at Q2

| Austin
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Q2 is seeking a Senior Training Manager to manage the team responsible for course and content development, training delivery processes, the management of resources to deliver the content and ongoing performance management to ensure training is efficient and effective. The training manager role requires both cross-functional coordination with teams within the organization and external coordination with customers, software and platform personnel, product managers, customer support analysts and relationship management teams. The Senior Training Manager will need to be in unison with the teams they work with to understand the needs of the business and ensure the service level and quality of the team. This individual should have a passion for serving employees and clients at a high level, as well as proven experience identifying and resolving knowledge gaps in a high-growth environment.

  • Directs the activities of customer and/or employee training in the operation of company products.
  • Plans course design and support documentation. Ensures training program(s) meets company and customer objectives.
  • Maintains communication with employees and customers to ensure effectiveness of training.
  • Coordinates the staffing and scheduling of in-house and field training. May have responsibility for training Sales Representatives.
  • Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
  • Leads a team of skilled individuals through individual coaching, training, and mentoring.
  • Works cross functionally to understand the needs of the business and build a roadmap for training product improvements.
  • Works collaboratively with business leads to ensure training programs and processes are aligned and relevant to critical business priorities.
  • Builds metrics-based reporting to help drive the business and report on the training success.
  • Ensures that training courses address all levels of in the use of company products/services.
  • Designs course outlines, identifying supporting technical documentation and developing training exercises and trainer notes.
  • Drives continual improvement in the training product offering via team wide initiatives.
  • Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to.
  • Helps identify the budgetary needs of the group for training.
  • Oversee the logistics and processes for ongoing training.
  • Implement the quality control and continual improvement processes to maintain training content and delivery mechanisms that represents Q2 standards.
  • Provide strategic direction and solutions that help to support Q2 long‐term performance management strategy.

Core Competencies:

  • Strong interpersonal skills ‐ both internally and with vendors.
  • Self‐motivated.
  • Persuasive management skills.
  • Strong communication skills; written and verbal.
  • Ability to Delegate Effectively
  • Public Speaking/Presentation Skills
  • Team Building Skills
  • Facilitation Skills
  • Time Management Skills
  • Adaptability & Flexibility

Additional Requirements

LEADERSHIP CHARACTERISTICS:

  • Strategic Vision: Able to see and communicate the big picture in an inspiring way. Determines opportunities and threats through comprehensive analysis of current and future necessities.
  • Outstanding Analytical Skills: Strong experience interpreting results and draws accurate conclusions.
  • Collaborative Team Player: Strong knowledge of the company and builds relationship across all departments. Brings out the best in associates through coaching, mentoring, and management of individual development plans.
  • Business Leadership: Influences enterprise- level strategies. Understands all aspects of the business, industry, & competitive landscape. Distinguishes what is critical versus what is important. Provides clear and compelling direction and ensures understanding.
  • Proposes solutions to problems and considers timelines, effectiveness, and practicality in addressing needs.
  • Self-Leadership: Anticipates future opportunities and challenges. Outstanding interpersonal, written, and verbal communication skills, both formal and informal. Develops and implements ideas that have long-term impact on the organization. Deals effectively with ambiguity and change. Displays leadership versatility, knowing when to step in and when to step out. Acts with integrity, courage, and focusses on the greater good over personal benefit.
  • Organizational Agility: Must be able to thrive culturally within the company while optimizing organizational capabilities and removing barriers through relationship building.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • TeradataDatabases
    • ConfluenceManagement
    • TrelloManagement
    • WrikeManagement

Location

Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

An Insider's view of Q2

What are some social events your company does?

We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!

Kelley

Sr. Community & Culture Champion

How has your career grown since starting at the company?

I started on Helpdesk, after 2 years got training and certification as Salesforce Administrator, now working in that role at Q2.

Andy

Salesforce Admin.

How would you describe the company’s work-life balance?

I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

Taylor

HR Business Partner

What are Q2 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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