SVP Customer Relations (SoCal)

| Austin
As an SVP of Customer Relations at Arrive Logistics, you will be responsible for accelerating revenue growth for key accounts, building our credibility in the executive suite and cultivating new business across the entire supply chain with an emphasis on full truckload. This is not a cold-calling sales role. You’ll be working with Arrive’s existing accounts, building meaningful relationships from top to bottom to allow Arrive and selected customers to continue to grow year-over-year.
On our growing executive relations team, you will play a vital role in the development of our business as we continue to solidify ourselves as a major player in the 3PL space. This is a unique opportunity to leverage your experience in supply chain to contribute to a competitive, forward-thinking organization. We are looking for a seasoned leader to come in with high energy & vision, set the tone, and get results.

In this role, you will:

  • Leverage your experience as a trusted logistics adviser to get Arrive Logistics in front of senior leadership at selected regional accounts.
  • Cultivate executive sponsorship by demonstrating your depth of industry, shipper and market knowledge.
  • Increase Arrive’s footprint by selling, developing and designing custom solutions for our largest clients.
  • Contribute to new business acquisition through consultative selling and creative vision.
  • Set the growth vision for Arrive’s largest accounts; develop & improve upon processes in order to continually go above & beyond for our clients.
  • Skillfully negotiate rates & volumes with accounts for a variety of transportation services.
  • Own Arrive’s core growth metrics for the clients in your territory.
  • Own the Quarterly Business Review process and develop innovative ways to present critical metrics to illustrate Arrive’s brand & growth.
  • Prevent leakage to competition by establishing best in class Service Level Agreements (SLAs).
  • Prepare Corrective Action Plans (CAPs) as needed and work with operations to implement them.
  • Manage mission critical issues and ensure overall customer relationships are thriving.
  • Mentor younger sales team members when needed and appropriate.
  • Remain up-to-date on logistics, supply chain, and transportation trends.
  • Stay vigilant on competitive service offerings and technology platform innovations.
  • Work in your respective market(s), traveling up to 75% or more when necessary. Travel is typically not overnight but consists of driving daily around said market(s) to be in front of customers.

Our ideal candidate is/has:

  • 15 years of professional experience in the transportation industry.
  • 5+ years of experience in a transportation or supply chain role at a large shipper.
  • Demonstrated ability to work closely with a sales floor and sales management.
  • Strong communication and presentation abilities.
  • High level of initiative and hustle.
  • Able to work independently, as the role is regional and will not be based out of an office.
  • Able to collaborate with a seasoned team of executive customer relations professionals. The team will be comprised of 10+ professionals working together to drive Arrives’ growth forward.
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • GraphQLLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • RedisDatabases

Location

Our brand new HQ is located at the MetCenter, a business park in Central Austin that is minutes from downtown Austin & the airport.

An Insider's view of Arrive Logistics

What’s the vibe like in the office?

The vibe is a mix of relaxed and high intensity... Relaxed in a sense that its very easy to talk to anyone in the company (including leadership) and everyone is approachable. High intensity in the way that everyone is striving for the same goals and the work is exciting, challenging, and high impact.

Gary

Associate Product Manager

How do you collaborate with other teams in the company?

We take a very hands on approach to collaboration. Arrive is made up of very knowledgeable people that are passionate about the company and what we do. Our best collaboration happens when we all get in a room to brainstorm, share ideas, and challenge each other until we come up with the best solution.

Tyler

Principle Product Manager

What makes someone successful on your team?

The easy answer is to deliver a valuable yet efficient Product to the business and it's stakeholders. However, within our team dynamic, I believe someone's success is seen when they correctly assess the business' problem(s), deliberate on a possible solution(s) to address that problem, and execute the plan to fix it.

Rob

Product Coach

How do you empower your team to be more creative?

Hire talented people and then take a step back and let them do what they do best. I encourage my employees to aim high and embrace the company vision. Failure happens, but I'm there to remind them that falling short is the price of aiming high - This is almost always a price worth paying. My job is to provide mentorship and celebrate innovation!

Marc

VP of Software Engineering

How has your career grown since starting at the company?

Since starting at the company a year and a half ago, I moved from a mid-level role to a managerial role. Arrive recognizes your achievements and also takes into consideration your career aspirations. Managers work with you to help you develop the skill-set needed to take you to the next level in your career and challenge you to reach your goals.

Heather

Product Manager

What are Arrive Logistics Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policy covers up to 90% of out of pocket expenses.
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Arrive Logistics provides employees with a 401(k) matching plan managed by Standard. We match 50% of contributions up to $4,000 annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Some Meals Provided
Employees get free lunch every Friday.
Happy Hours
Parking
We offer employees free on-site parking.
Relocation Assistance
Fitness Subsidies
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