Technical Support Consultant at Compeat

| Austin
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Compeat Technical Support Consultants play a critical role in providing Compeat customers with quality technical support. As part of the Technical Support team, the Technical Support Consultant will provide support both during installation of Compeat software and throughout the customer experience. As much as this position leans towards the technical side, it is critical you are someone who understands and subscribes to customer service principles.

Day-to-Day Responsibilities:

You are the fixer, our customer’s life line when things aren’t going right. Your job is to provide prompt technical support to clients via email, phone, and internal ticketing systems; assist with installation, configuration, and maintenance of Compeat software on customer workstations.

This role also includes, but is not limited to:

  • Implementation point-of-sale (POS) interfaces for new customers
    • Installation of POS polling software on customer hardware where applicable
    • Configuring polling connections in Compeat Advantage
    • Troubleshooting polling integration scripts with product development team
  • Contributing to internal knowledge base, ensuring systems and processes are well-documented

Must-Have Qualifications:

  • 1-2 years’ experience as a help desk technician or other customer support role
  • Proficiency with Windows operating systems (7, 10) and applications; experience with Windows Server (2008, 2012, 2016) and associated roles and features are highly desired
  • Familiar with remote access software
  • IT and technical background
  • Familiar with standard data exchange formats and processes (API, EDI, SQL, FTP)
  • Ability to diagnose, troubleshoot, and resolve technical issues
  • Ability to work under minimal supervision, proactively prioritizing and addressing issues to maintain SLAs
  • Intermediate to advanced Excel skills
  • Strong written and verbal communication skills
  • Strong customer service and problem-solving skills

 

Nice to Have Qualifications:

  • Restaurant management experience (we are Restaurant Peeps and Technology Geeks, after all); familiarity with at least one major POS system (Aloha, Micros, Positouch, etc.) is strongly preferred
  • Familiar with internal ticketing systems – Salesforce and/or Jira experience a plus
  • Familiar with Firewalls
  • Understanding of Basic Accounting and Finance terms

 

Additional Skills:

  • Experience working successfully within a team environment - a team player with a willingness to help others
  • Excellent time management
  • Highly organized
  • Self-motivated and highly professional demeanor



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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • AngularLanguages
    • HTML5/SASS/CSSLanguages
    • JS/ExpressLanguages
    • NPMLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • RESTful API'sLibraries
    • Web/Windows ServicesLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Service Oriented ArchitectureFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • AxureDesign
    • BalsamiqDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM

Location

Compeat is located in the Domain, close to Rock Rose in the Northside. We're surrounded by retail, hotels, and our passion, bars and restaurants!

An Insider's view of Compeat

What's something quirky about your company?

Half of our senior leadership is female, which is definitely an anomaly. I think the way this has affected the culture of Compeat is extremely positive, and the dynamic it creates feels very inclusive. On a personal level, to see this kind of representation at my company makes me really proud to be here and also inspires me.

Annabelle

Implementation and Training Consultant

What projects are you most excited about?

Currently I'm most excited about Improving the way our customers can order from their vendors. Our Restaurant back office features are battle tested and have been used for millions of hours, so finding ways to continuously improve that experience and bring customers joy, cost savings and efficiencies is very rewarding.

Ben

Senior Product Manager

How has your career grown since starting at the company?

I started where lots of great people started at Compeat, in support. I was able to take more challenging projects and eventually worked my way to Technical Account Manager. Later, I was asked to move over to development, where I currently live as a database developer. Thanks to Compeat, I was able to grow and learn!

Derek

Database Developer

What makes someone successful on your team?

To be successful on the SDR team at Compeat you need to be hungry, outgoing, flexible and tactful. This is an amazing place to grow in a competitive team environment with top notch coaching.Being able to adapt and pivot in this industry is key. Here on the SDR team we are constantly looking for the BEST ways to WIN!

John (JP)

Sr, Sales Development Representative

What are Compeat Perks + Benefits

Compeat Benefits Overview

We’re restaurants peeps, and our industry pros enjoy Compeat for more than just the normal schedule (no more nights and weekends!). We offer a range of competitive benefits that keep our employees happy, healthy, and productive. Benefits include a variety of health insurance options, a generous monthly HSA contribution, a legendary 401k match, fitness subsidies, paid parental leave, sick leave, paid holidays and time off, and more. Our peer-to-peer recognition system fosters team collaboration and allows you to choose your own rewards.

At Compeat, we know our employees are the key to our success so we offer additional perks that support our fun and innovative culture. Our Culture Crew coordinates shuffleboard tournaments, weekly on-site massage therapy, organized community service opportunities, and even monthly in-house happy hours that are catered by our own talented former chefs and pastry artists. Employees enjoy kitchens stocked with snacks, cold beverages, and a state-of-the-art coffee and espresso bar.

Our offices spaces are large, mostly wall free, and decorated to inspire creativity and teamwork. The choice of formal or casual meeting spaces offers the right tone for every topic. And our casual dress code and dog friendly environment are sure to make Compeat the best place you have ever worked.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Our Culture Crew is a voluntary group of employees from all across the company who meet regularly to plan everything from our monthly birthday happy hours to our annual volunteer day.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
At Compeat, our senior leadership team benefits from a 50/50 gender split.
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Compeat employees can contribute up to $2,750 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of annual salary up to $9232 monthly maximum payout.
Dental Benefits
Our dental plan covers up to 100% of expenses for preventative care (elective).
Vision Benefits
The vision benefits plan is a co-pay for annual eye exams and covers up to $130 for glasses and contact lenses.
Health Insurance Benefits
Compeat offers competitive plans based on our employee's choice.
Life Insurance
Life insurance is available up to 5 times an employee's annual salary as elected by the employee.
Pet Insurance
We offer pet insurance through Nationwide.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Compeat provides employees with a 401(k) matching plan managed by [provider]. We match 30% on the employee's contribution.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Compeat offers dependent care FSA programs.
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Company Outings
Compeat hosts all-company volunteer days and several team outings through the year.
Game Room
Our game room includes Shuffle Board, Video Games, and other entertainment.
Stocked Kitchen
Happy Hours
Happy hours are hosted once a month to celebrate birthdays and at various times to celebrate wins and team accomplishments.
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Compeat's pet policy is dog friendly daily. Hang out with the coolest pups you've ever met.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Compeat offers the ability to attend job related conferences and seminars.
Lunch and learns
Compeat hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
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