Technical Support Engineer

| Austin

The Technical Support Engineer provides world-class support to a wide range of security minded people and their companies. Ultimately, the support engineer will use their expertise and knowledge to help solve security challenges in the real world.

Our support engineers thrive on excellent knowledge of security and vulnerability management along with an unmatched thirst to rapidly learn the newest technologies in our changing world.

Job Responsibilities

  • Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure customer success
  • Serves as the liaison between Rapid7 and the customer
  • Follows up, tests, and troubleshoots as necessary
  • Partners with development team on root cause analysis
  • Keeps customer informed of case resolution. 
  • Interacts closely with other departments to provide first hand feedback from customers.

    Technical Knowledge & Skills:

    • Amazing social skills with a passion to work with customers
    • Troubleshooting and understanding of network architecture
    • Critical thinking and sound problem solving skills
    • Fantastic oral and written communication
    • Knowledge of TCP/IP, OSI, VLAN, DNS, NMAP, LDAP
    • Knowledge of secure development principles in at least one environment (i.e. Java or .NET) System development experience in technologies like Java, JavaScript, Python, Ruby, .Net technologies is highly desired
    • 4+ years of hands-on application security assessment experience
    • Min 2+ years of Application development experience related to security
    • Experience with various programming languages (preferred C, C++, Java, Python, and JavaScript)
    • Knowledge of the OWASP Testing Framework and OWASP Top 10
    • Proficiency with similar applications and Rapid7 products a plus
    • Penetration Testing experience desired
    • CISSP, CEH, Security +, OSCP preferable

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    Location

    Rapid7 is conveniently located in downtown Austin, with plenty of restaurants, bars, and public transport close by.

    An Insider's view of Rapid7

    What’s the vibe like in the office?

    It has all the perks of a startup but well structured, goal driven, and supported growth as an employee from start to finish. Several places to relax or wind down after a call, and working in one of the most iconic buildings downtown. Welcome to the Austin office!

    Chris

    Senior Business Development Representative

    What are Rapid7 Perks + Benefits

    Culture
    Volunteer in Local Community
    Open Office Floor Plan
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Life Insurance
    Retirement & Stock Options Benefits
    401(K)
    401(K) Matching
    Employee Stock Purchase Plan
    Performance Bonus
    Child Care & Parental Leave Benefits
    Generous Parental Leave
    Flexible Work Schedule
    Family Medical Leave
    Vacation & Time Off Benefits
    Unlimited Vacation Policy
    Perks & Discounts
    Casual Dress
    Commuter Benefits
    Company Outings
    Game Room
    Stocked Kitchen
    Parking
    Fitness Subsidies
    Professional Development Benefits
    Job Training & Conferences
    Promote from Within
    Time Allotted for Learning
    Online Course Subscriptions Available
    Paid Industry Certifications
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