Reporting to the Manager, Underwriting & Compliance, this position will support all of Cerity’s insurance-related activities, particularly Customer Service, Underwriting and Compliance.

Specific duties include:

• Direct customer service (both telephonic and live chat) as well as assisting more junior staff with both underwriting concepts and customer service standards in support of same
• Drafting and implementing process and workflows for policy issuance, and post issuance activities
• Setting customer service best practices Policy admin system configuration requirements for rate, price, underwriting rules, and forms
• Post issuance compliance related activities like WCPOLS reporting (both direct processing as well as leading the automation of low complexity tasks)
• Quality Assurance of new business policies, customer interaction points, and automated renewals
• Systems testing - both front and back end - pre and post launch
• Review of Bureau Notices to determine the action needed etc.
• Directly responsible for Auditing - both interim and final - and eventual automation of same
• Identify and address areas of improvement across Cerity’s technical and procedural landscape and address accordingly through proper channels - JIRA Story/VSTS, business case
• Assistance with product filings
• Other duties as assigned

Qualifications:

• 5 years or more of insurance related work experience
• Licensed General Lines Property and Casualty Producer in home state, or successfully pass exam within 2 months of hire date
• Bachelor’s or more advanced degree; business or quantitative field preferred
• Understanding of the insurance industry and underwriting concepts required
• Demonstrates strong ability to communicate complex insurance requirements and information in understandable written and/or oral directives for underwriting, training, or system automation
• Demonstrates strong communication and interpersonal skills at any level of an organization: senior leadership, technical/development staff, service reps
• Excellent organizational skills as well as attention to detail