About Us:

Have you ever had the opportunity to impact the lives of millions of people in a meaningful way and help them enjoy time away with their friends and families building memories? 

That is what we do here at HomeAway.com, an Expedia Inc. company. We are the leading vacation rental website in the world with more than one million online bookable vacation rentals. Our mission is to make every vacation rental in the world available to every traveler in the world through our online marketplace and we're committed to helping families and friends find the perfect vacation rental to create unforgettable travel experiences together. 

The Opportunity:

The partner content listing specialist is a member of the Partner Success team, which handles customer listing content, e-commerce, reviews, and inquiry feed projects. This position is responsible for Property Manager (PM) and Owner account research and vetting, project queue management, customer recommendations, team project assignments, troubleshooting, and other project-related activities. This individual is key to keeping projects flowing through the team.

Responsibilities:

• Screen PMs and Owners: Research customers' accounts, using various reports and systems to provide detailed account status.
• Make listing recommendations to PMs and Owners based on details such as location, revenue requirements, and competition.
• Handle all related administrative tasks.
• Perform various account maintenance activities and assist Project Lead with tasks related to different stages of the enablement process.
• Investigate, track, and resolve listing issues, as needed.
• Handle customer and internal inquiries pertaining to team services.

Qualifications:

• Very comfortable with complex and detailed tasks, observant, and thorough.
• Ability to work independently, proactively identify complexities, and maintain ownership of issues.
• Ability to handle a variety of tasks related to 7-10 new projects a day, various inquiries, and a queue of 25+ projects.
• Strong interpersonal communication skills and a customer-centric approach.
• Flexible and comfortable with changes to procedure.
• Ability to self-direct, as necessary, and make good judgements based on information available.
• Familiar with or able/willing to quickly learn multiple internal systems.
• Experience using Excel and Salesforce.com and experience with issue-tracking software (Jira, Rally, etc.) a plus.
• 2+ years of project coordinator or technical support experience.
• Bachelor's degree preferred.

Benefits:

• Competitive health and insurance benefits.
• Competitive salary.
• Annual target bonus or commission.
• Paid vacation and sick time.
• Vacation rental on a yearly basis (taxable benefit).
• Employee Stock Purchase Program.
• Free snacks and beverages.
• Frequent company update talks with our leadership team.
• Free listing on HomeAway.com.
• Electronic, adjustable stand-up desk.
• Discounted Metro & Rail pass.
• Casual dress.