Aboutus: 

HomeAway, based in Austin, Texas, is the world leader in vacation rentals with more than 2 million unique places to stay in 190 countries, and is a part of the Expedia, Inc. family of brands.

HomeAway offers an extensive selection of vacation rental homes that provide travelers with memorable experiences and benefits, especially more room to relax, for less than the cost of traditional hotel accommodations. The company also makes it easy for vacation rental owners and property managers to advertise their properties and manage bookings online.

JobDescription:

The Coordinator handles customer listing content, e-commerce, reviews, and inquiry feed projects. This position is responsible for account research and vetting,project queue management, customer recommendations, team project assignments,troubleshooting, and other project-related activities. This individual is key to keeping projects flowing through the team.

Responsibilities:

• Screen PMs and Owners: Research customers' accounts, using various reports and systems to provide detailed account status.
• Make listing recommendations to PMs and Owners based on details such as location,revenue requirements, and competition.
• Handle all related administrative tasks.
• Perform various account maintenance activities and assist with tasks related to different stages of the enablement process. 
• Investigate,track, and resolve listing issues, as needed.
• Handle customer and internal inquiries pertaining to team services. 

Qualifications:

• Strong interpersonal communication skills and a customer-centric approach.
• Very comfortable with complex and detailed tasks, observant, and thorough.
• Ability to work independently, proactively identify complexities, and maintain ownership of issues.
• Ability to handle a variety of tasks related to 7-10 new projects a day, various inquiries, and a queue of 25+ projects.
• Flexible and comfortable with changes to procedure.
• Ability to self-direct, as necessary, and make good judgements based on information available.
• Familiar with or able/willing to quickly learn multiple internal systems.
• Experience using Excel and Salesforce.com and experience with issue-tracking software (Jira, Rally, etc.) a plus.
• 2+years of project coordinator or technical support experience preferred; Bachelor's degree preferred.

Benefits: 

• Competitive health and insurance benefits.
• Competitive salary.
• Annual target bonus or commission.
• Paid vacation and sick time.
• Vacation rental on a yearly basis (taxablebenefit).
• Employee Stock Purchase Program.
• Free snacks and beverages.
• Frequent company update talks with our leadership team.
• Free listing on HomeAway.com.
• Electronic, adjustable stand-up desk.
• Discounted Metro & Rail pass.