About Us:

Have you ever had the opportunity to impact the lives of millions of people in a meaningful way and help them enjoy time away with their friends and families building memories? 

That is what we do here at HomeAway.com, an Expedia Inc. company. We are the leading vacation rental website in the world with more than one million online bookable vacation rentals. Our mission is to make every vacation rental in the world available to every traveler in the world through our online marketplace and we're committed to helping families and friends find the perfect vacation rental to create unforgettable travel experiences together.

The Opportunity:

The Client Success Manager’s primary responsibility is that HomeAway’s owner inventory is competitive, attractive and relevant for HomeAway’s fast-growing global traveler base. Client Success Managers will continuously work with Vacation Rental Owners to help them maximize the marketing and distribution potential of their participation in the HomeAway marketplace. Consistently leveraging data specific to their market, HomeAway’s market insights and customer dashboards, PSMs will work closely with Vacation Rental Owners to:

• Execute effectively based on KPI metrics (targets, goals and/or strategic objectives) set by leadership and exceed specific targets with owners.
• Establish performance goals in conjunction with owners, develop action plan, secure commitment.
• Optimize content, rate and availability competitiveness on the HomeAway sites to maximize booking conversion.
• Develop and sustain strong customer relationships by providing relevant data insight and direction.
• Secure additional inventory over high demand and compression periods to satisfy traveler demand.
• Educate Vacation Rental Owners on the self-service features available on HomeAway.
• Support owner retention efforts through smooth onboarding of Vacation Rental Owners.
• Keep abreast of key demand/supply indicators, economic data, trends and competitive information within the designated strategic market and at national level.
• Additionally sell our products to existing customers or prospects via inbound & outbound calls.

Required Skills & Experience:

• Bachelor’s Degree.
• 2-4 years of years of sales or account management experience.
• Strong written and verbal communication skills, Excellent listening skills.
• Detailed knowledge of Salesforce.com.
• A demonstrated track record of successfully selling experience with a consultative approach too.
• Action Oriented - agreeing on, and delivering upon, agreed actions both internally & externally.
• Organization and time management skills, self-discipline.
• Results-focused and metrics-driven : demonstrate ability to work based on a variety of KPI metrics (targets, goals and/or strategic objectives) set by our leadership team.
• Ability to utilize performance, market and competitor data analysis to implement meaningful action plans based on the data.
• Proven follow-up/persistence when facing challenging situations.
• Sincere relationship builder, earn the confidence of others.
• Proficiency in English. Other languages as required, depending on location.

Benefits:

• Competitive health and insurance benefits.
• Competitive salary.
• Annual target bonus or commission.
• Paid vacation and sick time.
• Vacation rental on a yearly basis (taxable benefit).
• Employee Stock Purchase Program.
• Free snacks and beverages.
• Frequent company update talks with our leadership team.
• Free listing on HomeAway.com.
• Electronic, adjustable stand-up desk.
• Discounted Metro & Rail pass.
• Casual dress.