FedRAMP Program Manager
As the world moves even more online due to the coronavirus pandemic, customers are connected and empowered like never before. Customers want an immediate, personalized and consistent experience, no matter which channel they choose to engage with a brand. Sprinklr helps brands meet the demands of today’s customers by providing them with the insights they need to make every interaction matter. Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises with 2000+ employees helping the world’s most valuable enterprises make their customers happier.
At a time when consumers are connected and empowered like never before, Sprinklr is helping the world's largest brands provide amazing experiences at every turn. Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to work together across social, marketing, advertising, research, and customer care to manage customer experience at scale.
At Sprinklr, we're customer obsessed, treat one another like family, and take extreme pride in who we are and what we're building. It is core to who we are as a company.
What you’ll do:
- Own relationships with 3PAO, federal government liaisons, public sector account teams and internal stakeholders.
- Manage strict remediation timelines for internal technical teams (security, product, engineering and technical operations) and third party deliverables.
- Act as FedRAMP subject matter expert, staying up to date with latest FedRAMP guidance, for all internal and external communications to be able to prioritize needs and allocate resources, share regular updates with Sprinklr leadership on progress and timeline, and be the single point of contact for all teams throughout the complete program cycle.
- Coordinate external audits and assessments for Sprinklr’s authority to operate (ATO).
- Responsible for continuous monitoring efforts including rigorous tracking of POAMs, significant change requests, and monthly submission of documentation to government stakeholders.
- Oversee budget and expenses related to FedRAMP program.
Who you are and what makes you qualified:
- A minimum of 5 years experience working in a cybersecurity project or program management capacity with cross-functional teams in a fast paced environment.
- Direct experience leading FedRAMP compliance initiatives at the Moderate or High baseline level, ideally at a Third Party Assessment Organization (3PAO) or at a FedRAMP Certified Cloud Service Provider (CSP.)
- Familiar with SOC, ISO-27001, and PCI compliance programs.
- CISSP, CISA, or equivalent certification completed or currently in progress
- Exceptional organizational, communication and presentation skills. Able to translate complex programs into simple terms to facilitate discussion and decision making for internal and external stakeholders.
- Detail oriented, able to track projects with many moving pieces and keep teams on track to deliver against aggressive timelines.
- US Resident or Citizen.
Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. We offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
For the fifth consecutive year, Sprinklr has been named to the Forbes Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We were also named a 2020 Gartner Peer Insights Customers’ Choice for Social Marketing Management. And in 2019, Sprinklr was the only leader in the Forrester Research, Inc. report, The Forrester Wave™: Social Suites.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with Audible for Business, Linkedin Learning, and more.
The Sprinklr Way
EEO - Our philosophy on inclusion: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate our sense of belonging and fervently believe every employee matters, and should be respected, listened to, and have opportunities to contribute to the magic of Sprinklr!
We celebrate differences, and we seek to hear unique perspectives because it helps us all to learn. We seek to understand. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. As we continue on our growth journey, we know that bringing together diverse talent leads to better company-wide innovation, improved financial results and better decision making.
Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know.