We’re looking for an Implementation Manager to join our growing Client Success team. Do you love high end, luxury real estate? Do you find fulfillment in helping others? Are you hyper-organized, and project oriented? Do you want to play a critical role in building stunningly beautiful websites for top realtors across the country? If so, we’d love to speak with you!

As an Sr. Implementation Manager, your role is to guide the build out and design of award-winning websites for the world’s top luxury real estate agents. You’ll immediately bond and build a relationship with your client, understanding their business, brand, and vision and translating it into actionable steps for our internal teams. As the primary point of contact, you are both a brand ambassador for Luxury Presence and a project manager who will guide clients through their first 4-8 weeks with Luxury Presence. You’ll quickly master our product, processes and tools in order to deliver an amazingly beautiful website product while delivering a white-glove treatment all the way through.

Your skills will be put to the test as you actively manage a book of business and help launch websites without compromising on speed or quality. Throughout the implementation cycle you will consistently exceed KPIs focused around website launch speed and delivering exceptional client experiences. This is a challenging and highly visible role in the company where you will be entrusted with our most important client relationships. Only those who love optimizing processes, enjoy serving clients, and have exceptional pride in their work need apply.

You’re good at:

- Understanding what amazing design looks like and articulating the details thanks to your understanding of UX/UI best practices

- Anticipating and understanding client vision, translating them into actionable next steps

- Communicating with clients, particularly in explaining order of operations, technical complexities and setting expectations 

- Identifying problems and proposing solutions

- Using software and tools to help yourself and clients stay organized and on schedule

- Interpreting, guiding, and executing client’s vision

- Maintaining an amazingly high bar for website quality and design; you love the details and won’t compromise

You have:

- 2-5 years experience in software implementation, media agency campaign execution, or creative operations for a design company 

- An interest in luxury real estate industry (a passion is a plus)

- A strong portfolio of work in website design or another creative field

- Previous success working in fast-pace, high-volume environments and delivering every time

- Previous experience with platforms like Squarespace, Shopify, WordPress etc.

- Enthusiasm, competitive spirit, friendly and sunny disposition

You crush:

- Draw people in with your excitement and can-do attitude

- Feel empowered removing roadblocks for client and team members

- Work efficiently and know how to hit deadlines

- Don’t take yourself too seriously

Who we are: Luxury Presence is the real estate industry's most powerful marketing platform, providing award winning websites and cutting edge tech to the world’s top agents.

Founded in 2016 by Stanford Business School alumni Malte Kramer, Luxury Presence currently serves over 5000 clients in the U.S. and Canada with its SaaS model — including over 20 of the top 100 WSJ real estate agents and teams. In addition, Luxury Presence is the official website partner to some of the industry's most powerful brokerages.

The Los Angeles-based SaaS company raised $25.9 million for its Series B round. Bessemer Venture Partners led the round alongside fellow existing investors Toba Capital and Switch Ventures. Former Dallas Mavericks basketball player Dirk Nowitzki also participated in the round, along with other angel investors. 

Its solutions include stunning website design, an engaging home search tool, an agent-to-agent listing referral network, powerful content & SEO strategies, expert-lead social media management, and digital advertising for lead generation. In 2020, Luxury Presence was recognized as a Best Place to Work by BuiltinLA and by Inc. as the 322nd fastest growing private company in America and then again in 2021 — LP ranked 598th. 

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.