ABOUT THE ROLE

The Lead Client Implementation Manager is responsible for driving implementation of new Value Services Organization (VSO) clients, supporting multiple lines of business and client contracting arrangements. This is an ideal job for someone who has a passion for working with clients and complex product bundles, exercises sound business judgment, is an effective multi-tasker and a strategic thinker with an extraordinary attention to detail. The successful candidate will be a demonstrated quick learner and self-starter – with the ability to initiate and make difficult calls and function well within a team environment. The ideal candidate will have a unique ability to communicate a variety of messages to varying audiences, can build relationships effortlessly, is client-focused, and can follow through and get results.

YOUR RESPONSIBILITIES

• Client Implementation Management:
• Work closely with project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new clients
• Identify key requirements needed from cross-functional teams and external vendors
• Develop and manage budget for projects and be accountable for delivering against established business goals/objectives
• Work with other program managers to identify risks and opportunities across multiple projects within the department
• Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders
• Coordinates and manages the implementation effort by ensuring organizational execution against the defined work-plan
• Identifies teams to establish policy, integrate applications, establish invoicing, test configuration and interface, train end users and to communicate to internal and external audiences
• Ensure client buy-in to project plan and milestones
• Ensure work of each client committee progresses as scheduled against the plan
• Coordinate, facilitate, and document client-facing meetings for policy, technology, communication & training, finance, and testing committees
• Identify, track, and ensure closure of all implementation related issues across all aspects of delivery
• Report status against key milestones (progress against plans, upcoming activities and issues) on a weekly basis
• Deliver projects in conjunction with the client, balancing scope, schedule, resources and quality
• Assist with EDI implementation testing phases
• Client Relationship Management:
• Coordinate/conduct recurring discussions with clients and internal teams to ensure goals expectations are met efficiently and timely
• Establish outstanding professional relationships within each of the client departments participating in the implementation, policy, claims, provider relations, corporate communications, information technology, and finance/actuarial
• Create/develop client-facing materials – profiles, checklists
• Serve as the key day-to-day client contact to present a consistent primary point of contact during the implementation
• Process Review and Improvement:
• Undertake process and departmental improvement projects identified individually, as a team or as assigned by Transformation Management Office
• Coordinate process improvement initiatives with other team members and organizational components
• Establish Implementation processes and procedures
• Provide an overview of the implementation process for prospective clients
• Manage implementation project tasks related to onboarding, existing, and termed clients
• Collaborate with and aligns internal resources based on project needs
• Other duties:
• Train internal teams on new client nuances
• Educate new clients on services, and processes
• Provide onboarding overview to prospective clients
• Work with internal/external teams to develop marketing materials, if needed
• Complete other assignments and initiative-based projects balancing company need, individual skill-set, and individual desire
• Maintain HIPAA guidelines to ensure the confidentiality of all calls and documents

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

• Bachelor’s degree preferred; five to eight (5 – 8) years equivalent experience will be considered in lieu of degree
• Five to eight (5 – 8) years of healthcare experience required
• Five to eight (5 – 8) years of experience managing major projects with demonstrated success required
• Five to eight (5 – 8) years of experience in a management/leadership role with demonstrated success required
• PMP Certification preferred
• Strong understanding of data mapping, interoperability requirements and data governance

PROFESSIONAL COMPETENCIES

• Self-motivated and able to thrive in a results-driven environment
• Proficient with Microsoft Office Suite (Word, Excel, Power Point)
• Effectively manage and balance priorities for self and team
• Professional with ability to properly handle confidential information
• Ability to work well independently and in a team environment
• Excellent written and verbal communication skills
• Ability to positively handle/manage stress, such as high work volume and frequent change
• Proven ability to think outside the box, optimize cross-functional processes and lead change
• A blend of big-company business and process management experience, with the ability to translate needs to entrepreneurial/startup organizations
• Outstanding client relationship, client facing and consulting skills
• Ability to juggle multiple priorities and know when to delegate, and when to take direct ownership
• Comfortable presenting to senior executives

ABOUT US

At Bright Health, we brought together the brightest minds from the health care industry and consumer technology and together we created Bright Health: a new, brighter approach to healthcare, built for individuals. Our plans are easy to manage, personalized and more affordable, giving people the quality care they deserve. Through our exclusive care partnerships with leading health systems in local communities we are reshaping how people and physicians achieve better health together.

We’re Making Healthcare Right. Together. 

We've won some fun awards like: Great Places to Work, Modern Healthcare, Forbes, etc. But more than anything, we're a group of people who are really dedicated to our mission in healthcare. Come join our growing team!

As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

BRIGHT ON!