Lead Client Implementation Manager at Bright Health

| Remote
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ABOUT THE ROLE
The Lead Client Implementation Manager is responsible for driving implementation of new Value Services Organization (VSO) clients, supporting multiple lines of business and client contracting arrangements. This is an ideal job for someone who has a passion for working with clients and complex product bundles, exercises sound business judgment, is an effective multi-tasker and a strategic thinker with an extraordinary attention to detail. The successful candidate will be a demonstrated quick learner and self-starter – with the ability to initiate and make difficult calls and function well within a team environment. The ideal candidate will have a unique ability to communicate a variety of messages to varying audiences, can build relationships effortlessly, is client-focused, and can follow through and get results.

YOUR RESPONSIBILITIES

  • Client Implementation Management:
  • Work closely with project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new clients
  • Identify key requirements needed from cross-functional teams and external vendors
  • Develop and manage budget for projects and be accountable for delivering against established business goals/objectives
  • Work with other program managers to identify risks and opportunities across multiple projects within the department
  • Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders
  • Coordinates and manages the implementation effort by ensuring organizational execution against the defined work-plan
  • Identifies teams to establish policy, integrate applications, establish invoicing, test configuration and interface, train end users and to communicate to internal and external audiences
  • Ensure client buy-in to project plan and milestones
  • Ensure work of each client committee progresses as scheduled against the plan
  • Coordinate, facilitate, and document client-facing meetings for policy, technology, communication & training, finance, and testing committees
  • Identify, track, and ensure closure of all implementation related issues across all aspects of delivery
  • Report status against key milestones (progress against plans, upcoming activities and issues) on a weekly basis
  • Deliver projects in conjunction with the client, balancing scope, schedule, resources and quality
  • Assist with EDI implementation testing phases
  • Client Relationship Management:
  • Coordinate/conduct recurring discussions with clients and internal teams to ensure goals expectations are met efficiently and timely
  • Establish outstanding professional relationships within each of the client departments participating in the implementation, policy, claims, provider relations, corporate communications, information technology, and finance/actuarial
  • Create/develop client-facing materials – profiles, checklists
  • Serve as the key day-to-day client contact to present a consistent primary point of contact during the implementation
  • Process Review and Improvement:
  • Undertake process and departmental improvement projects identified individually, as a team or as assigned by Transformation Management Office
  • Coordinate process improvement initiatives with other team members and organizational components
  • Establish Implementation processes and procedures
  • Provide an overview of the implementation process for prospective clients
  • Manage implementation project tasks related to onboarding, existing, and termed clients
  • Collaborate with and aligns internal resources based on project needs
  • Other duties:
  • Train internal teams on new client nuances
  • Educate new clients on services, and processes
  • Provide onboarding overview to prospective clients
  • Work with internal/external teams to develop marketing materials, if needed
  • Complete other assignments and initiative-based projects balancing company need, individual skill-set, and individual desire
  • Maintain HIPAA guidelines to ensure the confidentiality of all calls and documents

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

  • Bachelor’s degree preferred; five to eight (5 – 8) years equivalent experience will be considered in lieu of degree
  • Five to eight (5 – 8) years of healthcare experience required
  • Five to eight (5 – 8) years of experience managing major projects with demonstrated success required
  • Five to eight (5 – 8) years of experience in a management/leadership role with demonstrated success required
  • PMP Certification preferred
  • Strong understanding of data mapping, interoperability requirements and data governance

PROFESSIONAL COMPETENCIES

  • Self-motivated and able to thrive in a results-driven environment
  • Proficient with Microsoft Office Suite (Word, Excel, Power Point)
  • Effectively manage and balance priorities for self and team
  • Professional with ability to properly handle confidential information
  • Ability to work well independently and in a team environment
  • Excellent written and verbal communication skills
  • Ability to positively handle/manage stress, such as high work volume and frequent change
  • Proven ability to think outside the box, optimize cross-functional processes and lead change
  • A blend of big-company business and process management experience, with the ability to translate needs to entrepreneurial/startup organizations
  • Outstanding client relationship, client facing and consulting skills
  • Ability to juggle multiple priorities and know when to delegate, and when to take direct ownership
  • Comfortable presenting to senior executives

ABOUT US
 
At Bright Health, we brought together the brightest minds from the health care industry and consumer technology and together we created Bright Health: a new, brighter approach to healthcare, built for individuals. Our plans are easy to manage, personalized and more affordable, giving people the quality care they deserve. Through our exclusive care partnerships with leading health systems in local communities we are reshaping how people and physicians achieve better health together.
 
We’re Making Healthcare Right. Together. 
We've won some fun awards like: Great Places to Work, Modern Healthcare, Forbes, etc. But more than anything, we're a group of people who are really dedicated to our mission in healthcare. Come join our growing team!
 
As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
BRIGHT ON!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • PowerShellLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • FlutterLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • InVisionDesign
    • SketchDesign
    • Lucid ChartDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • Microsoft DynamicsCRM

Location

We are downtown at 515 Congress Avenue, right in the heart of downtown! Tons of restaurants and close to public transportation.
Making Healthcare Better For All At Bright Health
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An Insider's view of Bright Health

What’s the vibe like in the office?

The office has a relaxed and laid back vibe but people are very serious about their work - perfect!

Anthony

Data Engineer

What does your typical day look like?

My day is so varied, given how quickly we're growing, which is fulfilling for me. I have a good balance of strategic and tactical work in my day as well as time to focus and time to collaborate.

Jen

VP, Digital

What makes someone successful on your team?

A hard-working team player who thinks first and codes next is likely to learn a lot and quickly become a valuable member of the team. Lots of experience with some of our tooling is always nice, but if someone can't knowledge-share well or responds poorly to code reviews and other requests for collaboration, it'll be a tough fit.

Brian

Software Engineer 3

How do your team's ideas influence the company's direction?

We hire smart individuals who thrive on accomplishment and purpose. Our teams are exposed to the bigger picture through constant communication and dialogues – that encourages them to come up with innovative solutions to problems. We've made significant adjustments on our direction in technology and process that were initiated by the team.

Abdullah

VP, Engineering

What are Bright Health Perks + Benefits

Bright Health Benefits Overview

We have 3 different health insurance plans, all through Cigna (HDP, Premium HDP and PPO). We cover the majority of the cost for the employee and some cost for family. We have two dental plans and a vision plan as well. We put 3% of your total earnings into your 401K plan and you are immediately vested in that. We have all the latest technology (Mac or Surface laptops – your choice) to use including standing desks. Fully stocked fridge with snacks and drinks.

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Bright Health employees can contribute up to $3500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Bright Health is proud to offer a wellness stipend of $200/month to all employees!
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
We will put 3% of your total earnings into your 401K plan, even if you don't put anything in. It's a safe harbor contribution.
401(K) Matching
Bright Health provides employees with a 401(k) plan managed by Vanguard. We provide a ‘safe harbor’ non-elective contribution equal to 3% of your compensation, regardless of participation in the p
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. We also provide 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Bright Health provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Bright Health sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Happy hours are hosted on occasion.
Relocation Assistance
Fitness Subsidies
Bright Health employees are eligible for discounts on several gym memberships.
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Bright's primary goal is to offer employee benefits and perks that are as flexible as possible to meet each employee's unique needs!

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