Program Lead – Americas, Channel Operations

| Austin

About Us:

HomeAway, based in Austin, Texas, is the worldleader in vacation rentals with more than 2 million unique places to stay in190 countries, and is a part of the Expedia, Inc. family of brands. HomeAwayoffers an extensive selection of vacation rental homes that provide travelerswith memorable experiences and benefits, especially more room to relax, forless than the cost of traditional hotel accommodations. The company also makesit easy for vacation rental owners and property managers to advertise theirproperties and manage bookings online.

Opportunity:

HomeAway isthe global leader in vacation rentals (VR). VRs represent the second largesttravel accommodation option, behind only traditional hotels and resorts.Further, they are the fastest growing segment within the travel accommodationsindustry. In the coming years, HomeAway aspires to hyper-charge VR industrygrowth by taking this category mainstream.

HomeAway islooking for an Americas Program Lead within the Channel Operations team todevelop and grow business relationships within our existing supply channelpartnerships. This role will have a particular focus in helping to acquire,implement and grow relationships with Property Management Software Companies(“PMSCs”) across North, Central and South America.

HomeAwayis actively seeking extraordinary people who have demonstrated:

  • Successful account management and relationship building
  • The role of a critical thinker
  • You have a strong program management background
  • The capability to lead highly complex, cross-departmentprojects and teams
  • Interest and experience within consumer and/ortechnology products
  • Real passion for the VR industry to help take ourcategory mainstream

Primaryresponsibilities:

The AmericasProgram Lead is responsible for:

Americas business development and businessgrowth (40%)

  • You will work to develop a clear strategy on how toeducate and build the existing portfolio plus, look for opportunities relatedto all HomeAway brands in the region (i.e., HomeAway, OwnersDirect,Fewo-Direkt, Abritel, Homelidays, etc.).
  • Identify potential new partners to be included in theHomeAway program(s)
  • Help negotiate and structure partnershipcontracts/agreements

Americas business development program operations(60%)

  • Will work effectively across all business functions atHomeAway (i.e., Executive management, Corporate strategy, Corporate businessintelligence, Partner Success, Marketing, Finance, Product and development,eCommerce, etc.) to ensure exceptional delivery of partnerships.
  • You will identify and be an advocate for segment needswithin the broader HomeAway organization
  • Continuously identify and deliver program improvementsto further align and grow the partnerships and their incremental businesscontribution
  • Serve as the primary point of contact for criticalissues. Resolve any business and technical challenges while ensuring partnercompliance
  • Work closely with HomeAway Marketing teams to design andimplement effective co-marketing campaigns. Help develop awareness aboutHomeAway partner integrations
  • Coordination with HomeAway Partner Success teams toachieve high levels of inventory participation of each partner and improvebookings and performance
  • Develop, maintain, andcommunicate reporting on partnership effectiveness to both internal leadershipand partners including:
    • Computation of partner financial incentives, tier-levelsand benefits, and (2) Measurement and optimization of key performanceindicators (e.g., Customer penetration, Partner NPS, Incremental revenuegeneration, etc.).
    • Help facilitate the integration process throughpre-integration business assessment, integration program management and issueresolution, and post-integration launch
    • Develop a strong level of understanding of our technicalstructure, integration capabilities and compliance requirement

Profile/Skills:

  • You can demonstrate a strong record of academicexcellence:
    • College/University degree combining business, computerscience and/or IT a plus
    • MBA from a premier program a plus
  • You can provide evidence of professional performance:
    • 5+ years of meaningful work experience is desired
    • Your experience in travel and/or vacation rentals issomething you love
    • Experience in consumer products and/ortechnology/web/eCommerce
    • Experience in business development within a web-basedB2B environment a strong plus
  • Confirmed experience handling partnerships in acollaborative, cross-team project setting, with or without direct reportingrelationships
  • Ability to understand the “big picture" quickly,identify key issues, and prioritize analysis
  • A high tolerance for ambiguity with the aim to takeaction despite incomplete information
  • Excellent analytic skills to drive analysis with orwithout the aid of additional resources.
  • The ability to communicate complex business problems andinsights to a wide audience
  • Strong social, communication and presentation skills
  • A real passion for the travel and vacation rentalindustries
  • Your technical understanding of integration technologiesand management software is desired:
    • XML, APIs, etc.
  • Multiple language proficiency in a business setting astrong plus:
    • English is required
    • German, French, Spanish, Italian, Portuguese, Mandarin,Arabic or other desired
  • Experience with agile work-flow and technologiesdesired:
    • SalesForce, JIRA, Atlassian, etc.

Benefits & Perks: 

  • Competitivehealth and insurance benefits.
  • Competitive salary.
  • Annual target bonus or commission.
  • Paid vacation and sick time.
  • Vacation rental on a yearly basis (taxablebenefit).
  • Employee Stock Purchase Program.
  • Free snacks and beverages.
  • Frequent company update talks with our leadershipteam.
  • Free listing on HomeAway.com.
  • Electronic, adjustable stand-up desk.
  • Discounted Metro & Rail pass.
  • Casual dress.

We are an equal opportunity employer and valuediversity at our company. We do not discriminate on the basis of race,religion, color, national origin, gender, sexual orientation, age, maritalstatus, veteran status, or disability status.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • ReactLibraries
    • DjangoFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM

Location

HomeAway has five offices in the Austin area with a 16-story global headquarters under construction at the Domain set to open in 2019.
11800 Domain Blvd, Austin, TX 78758

Insider's spotlight

How would you describe the company’s work-life balance?

HomeAway has the best work-life balance out of any company I've worked for. Not only are you given plenty of vacation time, they actually encourage you to use it. Around here, we call it a "whole vacation" because you're supposed to enjoy your time away from work and return recharged.

Kayla

Employer Brand & Digital Media Specialist

What projects are you most most excited about?

As a Software Engineer, I’m excited to rebuild an old JavaScript and jQuery STAB component into a new React based component. The goal is to update this component to our new tech stack so when consuming applications move to using Catalyst based applications we can ease the integration process.

Juliana

Software Engineer

What are some things you learned at the company?

I've learned to always be flexible and always question all assumption to a logical conclusion.

Dottie

Partner Success Account Manager

Passion for the business. When you genuinely believe in our mission and the unique value we offer owners/travelers, our clients feel your enthusiasm and want to work with you.

Nevo

Regional Sales Manager

Perks of working here

401(K) Matching
Casual Dress
Commuter Benefits
Company Outings
Dental
Game Room
Generous PTO
Health Benefits
Onsite Gym
Generous Parental Leave
Parking
Stocked Kitchen
Vision
Volunteering Opportunities
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