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Austin, TX

Senior Director, Program Delivery at Atlassian (Austin, TX or Remote)

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Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it's necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
We're looking for an experienced leader to lead a growing team charged with transforming the Customer Support Services (CSS) organization. This role combines breadth (the full CSS portfolio), depth (intense understanding of the business), people (growing leaders and scaling a team), and functional ownership (maturing our program delivery muscle). If you're passionate about leadership, exhilarated by complex problem solving and motivated by scale, then this is the role for you!
You'll lead the Program Delivery function within the CSS Operations Enablement Team (OET). Your direct peer group consists of leaders running our Analytics function, Talent Enablement function, Business Architecture function, Portfolio Management, and the CSS Chief of Staff. Along with your peers, you'll partner with senior leaders outside of OET and CSS to deliver impactful outcomes to the organization. Your direct reports are senior managers, each responsible for a subset of the overall portfolio.
In the current fiscal year, our portfolio consists of eight major transformations organized into cross-functional pods. Each transformation has success criteria that are broken down into sub-goals, which are broken down into initiatives and experiments. In this role, you'll need to think long-term about how we scale: Which problems should we solve? Which capabilities do we need if our org. was 100x its current size? You'll need to ensure our engine of execution is on track to hit goals for the quarter and year so that the vision can be realized.
More about you
You obsess about delivering outcomes and have experience being accountable for large decisions. You're a builder, architect, and inventor. You have fun working in areas of high speed, complexity, and ambiguity. You have experience with large-scale organizational change including internal marketing methodologies. You maintain positivity for yourself and your team, even in the face of adversity and setbacks. Failures are opportunities to learn and build resilience.
You enable and empower the team to deliver outcomes without needing you in every meeting. You understand where the business is going and proactively hire for the skills needed to solve tomorrow's problems. You create a culture of psychological safety and allow everyone on the team to bring their whole selves to work. You delegate work across the team to scale and provide opportunities, but balance it with verification and keep outcomes on track.
You're a life-long learner. You continually develop your own skills and can get up to speed quickly in any new area of the business. You have a growth mentality and develop this approach in your team.
Some major areas of accountability:

  • On-time execution of the commitments set in our operating plan.
  • Synthesize the complex details across the portfolio into succinct business assessments for consumption by executives.
  • Maintain a rolling six-quarter view into the business and staff your team with the right number of people with the right skill sets to solve the business problems.
  • Mature our program planning and execution processes to improve scale, velocity, and precision.
  • Sustain healthy partnerships and transparent interfaces with other departments you and your team rely on.

On your first day we'll expect you to have:

  • 15+ years delivering multiple concurrent transformations affecting large, complex, customer-facing systems, processes, and people.
  • Experience leading a distributed team (the team is currently based in Austin, Amsterdam, Bengaluru, and remote).
  • Demonstrable ability to drive a cross-functional team to execute against a strategy you devised.
  • Exceptional behavioral assessment capability and the ability to teach this to others.
  • A really strong learning orientation and examples of high rates of professional growth.

More about our team
Our mission is to scale the Customer Support Services organization through business transformation. We break down big-picture objectives into measurable goals, delivering solutions and outcomes across our internal teams. We take the time to assess our impact and carry learnings into the next opportunity.
Our team is made up of responsible, curious, judicious, and humble collaborators who constantly invest in their growth as leaders. We work as a team, bring issues to the table, and open dialogue among leaders to achieve our collective outcomes. We are driven by empowerment and enablement, and pull the right information, people, and resources together to make impactful decisions and improvements. There is no challenge too large that we can't solve as one team!
More about our benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Creating software that empowers everyone from small startups to the who's who of tech is why we're here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned-collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we're looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we're committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team .
Additional Information
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
If your experience looks a little different from what we've identified and you think you can rock the role, we'd love to learn more about you.
Learn more about Atlassian's culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub .

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What are Atlassian Perks + Benefits

Atlassian Benefits Overview

Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of food and drinks, ergonomic workstations, employer-paid insurance coverage for you and your family, pension and more.

We're a global company and each of our office locations also has its own unique perks and benefits. Some of our benefits vary slightly by location.

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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