Account Manager - Southwest at RapidDeploy

| Austin
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Are you looking for an opportunity to be part of a fast-growing enterprise software company that is saving lives? RapidDeploy is hiring a Account Manager working in Texas and surrounding geographies.

Our mission is to reduce emergency response times and increase situational awareness for first responders. Our cloud-based emergency dispatch platform & 911 analytics software is the future of emergency response. We’re replacing dinosaurs and their legacy on-premise solutions that are expensive and hard to deploy, don’t scale, and are years behind in terms of features & interfaces. With our traction in the U.S. market, we’re entering a new stage of growth and are looking for passionate, dedicated team members who will play a critical part in building out our team and brand.

As our Account Manager, you’ll be the face of RapidDeploy to our customers in Texas and surrounding geographies, one of our most important beachhead markets in the U.S. You’ll be a trusted partner to our current and prospective customers, and will build relationships that will shape the future of emergency response. You will need to act as an advocate for technology such as cloud computing and data analytics, while being mindful and understanding of the fact that represents a paradigm shift to customers who traditionally procure on-premise solutions.

Experience we’re looking for

  • Experience in Business Development, Partnerships or Account Management, ideally into State & Local Government
  • Track record in managing the full life cycle of partners or customers, from pre-sales/sales all the way through implementation to ensuring customer success
  • Experience working for an innovative and ideally fast-growing Tech Company
  • Solid understanding of cloud computing, enterprise software, data analytics, and technology in general (although Engineering or CS degree is not required)
  • Experience with managing complex implementation projects with multiple stakeholders
  • Passion for using tech for good and ideally some exposure or personal interest in emergency services and Public Safety

What you’ll be doing at RapidDeploy:

  • Build relationships with prospects and customers and ensure successful rollout of our products and services that will transform the landscape of 9-1-1
  • Prioritize opportunities based on feasibility, likelihood, strategic attractiveness
  • Coordinate with account managers, channel managers & channel partners as appropriate
  • Managing customer relationship end-to-end (pre-sales, sales, organizational assessment, configuration, implementation, onboarding/training, post-sales)
  • Pull in and coordinate specialized resources (Sales Engineering / Project Managers / Training, etc.) as required – act as “conductor of a symphony”
  • Act as the voice of the customer when it comes to change request / feature requests, provide feedback to Product Management

RapidDeploy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Microsoft SQL ServerDatabases

Location

RapidDeploy has a new HQ! Located downtown on 7th and Brazos, we are neighbors with Austin's most infamous attractions.

An Insider's view of RapidDeploy

How does your team reward individual success?

Whether it's being awarded Employee of the Month, receiving praise in informal channels like Microsoft Teams, or promoting from within, RapidDeploy continually recognizes the success and accomplishments of individuals. RapidDeploy also provides tuition and continuing education reimbursement, so that I can continue to grow as a professional.

Taylor

Senior Brand and Events Manager

What projects are you most excited about?

In 2021, the product team is most excited about providing call-takers & dispatchers with more sophisticated GIS capabilities and data, such as vehicle telematics, that will improve response times. We are also excited about providing our 911 call centers with the information they need & never had access to before, to make more data-driven decisions

Mandana

VP of Product

What makes someone successful on your team?

Success on our team is all about how well you collaborate to solve problems. Although each team member has individual responsibilities, architecture, design, code reviews, and troubleshooting tasks are shared among the team. This takes concise, effective communication delivered in a manner that makes everyone feel like a valued contributor.

Chad

Director of Engineering

What is your vision for the company?

We are building an ecosystem to enable every part of the public safety workflow, from 9-1-1 to disaster response, to improve situational awareness of first responders and reduce response time. We believe that every public safety agency, regardless of size, geography or budget, should have access to cutting edge, life-saving technology.

Steve

Co-Founder & CEO

What are RapidDeploy Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
RapidDeploy covers the cost of parking for all employees, as well as offers Transportation Spending Accounts.
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
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