Customer Success Engineer, Parsec at Unity

| Austin
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The opportunity

Parsec creates ultra-low latency, high-performance remote desktop technology that empowers creative professionals to work from anywhere, businesses to embrace flexible workplaces, and individuals to play together from anywhere. We're growing so that we can help leaders in gaming, entertainment, engineering, and architecture build the things we love, whether they're in the office or working from home. Parsec is a wholly-owned subsidiary of Unity.

As a CSM at Parsec, you will be an early team member of our fast-growing Customer Success team. You will be crucial to Parsec’s success, driving adoption, retention, and expansion at a large portfolio. You will have an opportunity to engage with some of the most creative and dynamic customers in the market, ensuring their successful transition to flexible and remote work as part of their day to day operations. You will also have the chance to directly contribute to Parsec’s success and accelerate your career trajectory as we continue to grow.

What you’ll be doing

  • Become the foremost authority on all things Parsec, learning our software inside and out, and mastering an understanding of its extensive range of uses
  • Be the technical lead for onboarding our customers from our first kickoff call until Parsec is fully launched; coordinate and support technical implementation tasks for new customers
  • Partner with the Customer Success Manager and Solution Architects to ensure a smooth transition from pre-sales and provide an excellent onboarding experience and handle customer escalations
  • Work closely with our support team to answer customer questions and support tickets, and collect lessons learned in the form of Knowledge Base documentation and self-service capabilities
  • Consolidate customer feedback and feature requests from customers and communicate them to our Product team

What we’re looking for

  • Proven experience as a CS Engineer, Onboarding Engineer, Professional Services, or similar customer-facing technical roles.
  • Excellent communication skills and the ability to understand and explain technical concepts to non-technical people.
  • Understanding of networking technologies (e.g., NAT, DMZ, UDP & TCP, VPN, SSO & SAML, firewalls, etc.)
  • Comfort with supporting and troubleshooting sophisticated enterprise networking environments
  • Strong initiative and personal motivation to independently demonstrate value while working for growing team

You might also have

  • Proven experience in Games, Media & Entertainment, or Architecture Engineering and Construction
  • Hands-on experience with firewalls like Palo Alto Networks, Fortinet, or Cisco; familiarity with Active Directory and Windows Registry
  • Solid understanding of digital video and audio technologies

Life at Unity

Unity (NYSE: U) is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.

Unity is at the forefront of development by working alongside partners to ensure optimized support for the latest releases and platforms. Apps developed by Unity creators were downloaded more than five billion times per month in 2020. For more information, please visit www.unity.com.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

#LI-SR2

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • PythonLanguages
    • RubyLanguages
    • ASP.NETFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • TeradataDatabases

Location

Our office is located in East Austin close to plenty of bars and restaurants as well as MetroRail and Metro Express is only a few blocks away!

An Insider's view of Unity

What are some social events your company does?

We attend many business related events like Unite, hackweek and diversity or technology focused recruiting/networking events. We also organize others specifically for employee health and well-being: meditation and yoga, trivia, magic and drag shows, Unity connect days and meetups. It's been a blessing having the opportunity to engage with others.

Josh

Recruiting Manager, R&D, Tech & LiveSports/Entertainment

What are Unity Perks + Benefits

Unity Benefits Overview

Unity provides a complete benefits package for each of our regions; including medical and dental coverage, vision care and a health care spending account for use on services of your choosing. Many of our packages also include wellness coverage with local partners including gyms and boutiques in your area.

In addition to our health benefits, Unity offers a work-from-home budget that allows employees to cover expenses which make their remote working conditions as comfortable as possible during the pandemic. While in the office, employees can enjoy an array of food and beverage, and an awesome workplace with top rated spaces for work and entertainment!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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