Pushnami
We deliver the right message, within the right channel, at the right time.
Austin, TX

Customer Success Manager

| Austin
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About Pushnami

🎉Named the #1 Fastest-Growing Company in Central Texas | Austin Business Journal

Pushnami is an Austin built and privately held technology company that provides an AI Powered Cross-Channel Messaging Platform used by thousands of websites around the world. We are seeking a passionate and energetic Customer Success Manager to aid in our client retention efforts. This individual will join us at our new Central Austin headquarters (a historic landmark, where they filmed a famous scene from the cult classic movie Dazed and Confused: "alright, alright, alright").

Pushnami is live on more than 30,000 websites globally and is growing at a pace of over 20% month over month. We offer a unique culture and environment that focuses on positivity, acceptance, and people rather than profits. In fact, we are so passionate about helping others that Pushnami donates a percentage of its gross revenue each month to a different local charity to make an impact on our community.

Your Responsibilities

You will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the sales, product development, and the rest of the customer success team to drive success.

Additional responsibilities include but are not limited to the following:

  • Managing customer issues within our CRM system
  • On-board new clients to the Pushnami platform. Responsible for install and initial training calls
  • Develop a trusted advisor relationship with current customers
  • Periodic customer touches
  • Become an evangelist for all Pushnami products
  • Identify upsell and growth opportunities and collaborate with sales teams to ensure growth attainment
  • Understand and assess customer requirements, level of adoption of the service and assess the risk in renewing the current contract

Requirements

  • Minimum of 2-3+ years experience in a customer success, account management, or client-facing role (SaaS preferred)
  • Ability to strategically expand new opportunities within existing accounts
  • Superior customer facing skills and ability to establish executive-level relationships
  • Comfortable working in a fast-paced dynamic environment
  • Excellent written and verbal communication skills
  • Experience using CRM, Microsoft Word, Excel and PowerPoint
  • Great attitude with the ability to foster a fun, productive working environment
  • Bachelor’s degree required

Benefits

What you'll love about us:

  • We are self-funded and profitable (and growing fast)
  • We were named one of Inc Magazine’s 2020 Best Place to Work & Built-in Austin’s 2020 Best Places to Work in Austin, Best Perks & Benefits, and Best Paying List.
  • Lots of room for growth – we empower our people then get out of their way
  • Fun – we're passionate and enjoy what we do
  • Empathy - we care about our employees and our customers


Pushnami Employment Benefits:

  • A competitive base salary plus bonuses
  • Full Medical and Dental PPO Insurance that is 100% paid for by the company
  • 401k Retirement Plan - Fully matched up to 6%
  • Flexible work schedule that is based on performance rather than time
  • Unlimited paid vacation after one year of employment
  • Relaxed dress code and open office environment
  • Fully stocked break room, breakfast taco Tuesday, catered lunches Monday - Thursday
  • A supportive culture that encourages health and personal improvement

Pushnami was built on the principles of positivity and acceptance. We strive to build an inclusive work environment that uses our success to make a genuine impact on the community around us. No employee or applicant will face discrimination/harassment based on race, color, ancestry, national origin, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status.

_________________________________________________________________
*HOW ARE WE NAVIGATING WORK DURING COVID?*
While we would love to have everyone back in the office, employee health and safety is our top priority.

Our team will continue to conduct employee well-being check-ins, provide additional remote perks and benefits and allow all employees to work virtually until the office reopens.

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Where we are

Our office is located in the Voilet Crown Shopping Center, where the movie Dazed & Confused was filmed (alright, alright, alright).

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • AngularJSFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • AsanaManagement
    • WordpressCMS
    • SalesforceCRM
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What are Pushnami Perks + Benefits

Pushnami Benefits Overview

Pushnami Employment Benefits:

• A competitive base salary
• Full medical and dental PPO insurance plan that is 100% PAID FOR BY PUSHNAMI
• Fully matched 401k retirement plan MATCHED AT LEGAL MAXIMUM 6%
• Flexible work schedule that is based on performance rather than time
• Unlimited paid vacation
• Equity opportunities
• Relaxed dress code and open office environment
• Monthly happy hour
• Full stocked break room, breakfast taco Tuesday, catered lunches Monday - Thursday, etc
• A supportive culture that encourages health and personal improvement

Culture
Volunteer in local community
Pushnami donates a portion of revenue every month to a local charity.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Pushnami employees receive FREE Orange Theory classes!
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Continuing Education stipend
We offer $1,200 annually after the first year of employment for continuing education.
Customized development tracks

An Insider's view of Pushnami

What’s the vibe like in the office?

The vibe in the office is open, communicative, relaxing, committed, and motivating all at once! Sounds unrealistic? It really isn’t. We all work together, with an open-door policy, while completing projects, and playing some music in the background. The “go-getter,” “let’s crush this!” music. It’s enthralling!

Tenecia

Client Success Manager

What projects are you most excited about?

I am very excited for the future development Pushnomics! It gets better and better every day and each major update seems like a game-changer for both us and our clients. It will be fun to see how ML (machine learning) continues to reshape our business!

Sean

Data Analyst

How does the company support your career growth?

At Pushnami I have been given the freedom to creatively explore ways to grow our business. Through that exploration, I have grown my skillset and management ability while helping in our company's acceleration.

Gavin

Director of Advertiser Relations

What are some things you learned at the company?

I’ve learned how important it is to work somewhere where experimentation and innovation are encouraged. When someone brings up new ideas, they’re empowered to run with them. I’m blown away by the support I’ve received on projects I’ve rolled out. “We’ve always done it this way” isn’t a part of Pushnami and that’s what makes it the company it is.

Ashley

Content Marketing Manager

Jobs at Pushnami
6

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All Jobs
HR + Recruiting
Sales
Content
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Director of Demand Generation

Pushnami
Austin
4 days ago
+40
In this role, you will lead all of our digital programs, use analytical smarts and creativity to drive leads and build a rich pipeline of qualified interest. You will develop, plan, execute and measure integrated marketing campaigns that generate qualified sales opportunities. We are looking for someone who has a passion for building, implementing and measuring new systems, processes, and campaigns as well as provide quantitative and qualitative feedback on performance.

HR Generalist

Pushnami
Austin
4 days ago
+40
We are seeking a passionate and energetic HR Generalist to join our People Operations team. The HR Generalist will run the daily functions of the People Department including hiring and interviewing staff, onboarding, administering benefits, enforcing company policies and practices, and maintaining a positive office environment. This individual must be creative and enjoy working in a fast-paced environment. Additional responsibilities include but

Advertising Account Manager

Pushnami
Austin
5 days ago
+40
Work with external and internal stakeholders to manage day-to-day activities for our top advertising accounts Optimize ad performance by running A/B tests on landing pages, creative, and offers Take ad performance findings and strategize with companies on improvements Drive network success spend Tenaciously look for opportunities to expand advertising spend within propriety network while leveraging owned media team

Business Development Representative

Pushnami
Austin
1 week ago
+40
The Business Development Representative will be focused on proactive prospecting via calls and emails, logging call results in our CRM, and scheduling demo appointments for the account management team. The successful candidate will be an integral part of our sales and marketing efforts.

Customer Success Manager

Pushnami
Austin
1 week ago
+40
Pushnami is an Austin built and privately held technology company that provides an AI Powered Cross-Channel Messaging Platform used by thousands of websites around the world. We are seeking a passionate and energetic Customer Success Manager to aid in our client retention efforts. This individual will join us at our new Central Austin headquarters (a historic landmark, where they filmed a famous scene from the cult classic movie Dazed and Confused: "alright, alright, alright").

Creative Strategist

Pushnami
Austin
3 months ago
+40
This Creative Strategist will be responsible for managing ad creatives and campaigns for our clients, from production to reporting.