Enterprise Customer Success Manager at Cision (formerly TrendKite)

Sorry, this job was removed at 2:41 p.m. (CST) on Wednesday, September 18, 2019
Find out who's hiring in Austin.
See all Sales jobs in Austin
What we do:
Cision (formerly TrendKite) is a leading global provider of software and services to communications and marketing professionals. Our flagship product, the Cision Communications Cloud, is an industry-leading comms platform that delivers best-in-class earned media monitoring and analytics, a comprehensive media and influencer contact database, newswire distribution, business results attribution capabilities, and much more.
Cision is looking for a detail-oriented, collaborative Enterprise Customer Success Manager (ESCM) with a successful track record working with B2B SaaS enterprise clients, preferably in the digital marketing space to join the Customer Success Team. ECSMs work directly with customers to enhance the value of their experience throughout the customer lifecycle. ECSMs work closely with other areas of Customer Success and Account Management to troubleshoot any client issues. 

What you'll do:

  • Manage a portfolio of enterprise customer accounts
  • Manage all aspects of the customer success lifecycle
  • Identify customer goals and proactively address them throughout the customer lifecycle
  • Understand the Marketing and Communications ecosystem and how TrendKite and Cision deliver differentiated value
  • Build customer trust and deliver high-quality customer service
  • Develop a customer success plan for each of your portfolio accounts to adopt, renew and grow the TrendKite and Cision platforms in the customer account
  • Support and assist the Enterprise Account Manager in conducting monthly, quarterly, annual business reviews with customer account teams
  • Coach and train customers in using and adopting TrendKite platform
  • Adopt a disciplined approach to customer success

Here's what we're looking for:

  • Minimum of 5-7 years experience in enterprise customer lifecycle management
  • Solid experience and understanding of customer success in a B2B SaaS
  • Successful track record of consistently driving usage, platform adoption, customer satisfaction score/NPS and customer lifetime value
  • Customer success management experience from onboarding customers through adoption, retention and account growth.

Why Cision?
Cision employs the brightest, most passionate folks in the tech industry. We’d love for you to join that group!
Cision's recent acquisitions of startups TrendKite and Falcon.io provided the company with additional innovative technology and a focus on user experience that sets the company's software apart from anything else in the comms industry. With these additional capabilities, the next generation Cision Communications Cloud platform delivers an improved user experience, more intelligent and interactive reporting, and better campaign execution for PR and comms teams.
By investing in our brand, our team, and our technology, we are leading a revolution in the PR and communications industry. We invest in our people through training and professional development and we empower them to grow their careers - because the most important measure of our success is yours.
Cision Ltd (NYSE: CISN) is a leading global provider of earned media software and services to public relations and marketing communications professionals. Cision software allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact. Cision has over 4,000 employees with offices in 22 countries throughout the Americas, EMEA, and APAC. For more information about its award-winning products and services, including the Cision Communications Cloud, visit www.cision.com and follow Cision on Twitter @Cision.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.
EEO/AA employer M/F/D/V, 41 CFR 60–1.4

Read Full Job Description

Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • CassandraDatabases
    • MemcachedDatabases
    • MySQLDatabases
    • Neo4jDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • ElasticsearchDatabases

Location

We are in the heart of Downtown Austin's burgeoning startup scene, directly across from the Capital Factory and a block away from Congress.

An Insider's view of Cision (formerly TrendKite)

What’s the vibe like in the office?

Several ingredients make the vibe here at Cision ATX amazing. I would say the environment is welcoming, ambitious, respectful, fun and energetic. And leadership truly listens and is open to change, especially if you have a strategy to back it up. I experienced all of these elements in my first week at Cision, but it remains consistent to this day.

Jamal

Senior Manager, Product Marketing

What kinds of technical challenges do you and your team face?

Our team faces all kinds of technical challenges. One challenge right now - our system ingests millions of articles per day. For each article we have to generate a metadata object which contains the author and a link to the article. But how do we link those to the new influencers? MLDS (Machine Learning/Data Science) magic!

Miriam

Software Developer

How does the company support your career growth?

There are many perks involved with being a part of Cision but professional development takes the cake! I appreciate the clear promotional paths laid out for sales reps and their respective managers which align with our overall goals in terms of generating opportunities and revenue. Certainly one of the best places to grow your sales career!

Suri

Sales Development Manager

What is your vision for the company?

To realize the full potential of the communications industry-- to drive a new era of development, growth, and productivity for all PR and Communications professionals. To put the power of Cision’s technology in the hands of our audience so that they can prove the value of their campaigns.

David

Head of Global Demand Gen

What are Cision (formerly TrendKite) Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Our game room includes Ping Pong, Foosball.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Fully Stocked Fridge and Pantry- Quality lunch foods and snacks to keep you fueled
Friday Bytes and Bites- Company updates and awesome trainings for you.
Paid Parking- Worth its weight in gold in downtown Austin.

More Jobs at Cision (formerly TrendKite)3 open jobs
All Jobs
Project Mgmt
Sales