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Enterprise Customer Success Manager

| Austin
TrendKite, now part of Cision, is looking for a detail-oriented, collaborative Enterprise Customer Success Manager (ESCM) with a successful track record working with B2B SaaS enterprise clients, preferably in the digital marketing space to join the Customer Success Team. ECSMs work directly with customers to enhance the value of their experience throughout the customer lifecycle. ECSMs work closely with other areas of Customer Success and Account Management to troubleshoot any client issues. 

What you'll do:

  • Manage a portfolio of enterprise customer accounts
  • Manage all aspects of the customer success lifecycle
  • Identify customer goals and proactively address them throughout the customer lifecycle
  • Understand the Marketing and Communications ecosystem and how TrendKite and Cision deliver differentiated value
  • Build customer trust and deliver high-quality customer service
  • Develop a customer success plan for each of your portfolio accounts to adopt, renew and grow the TrendKite and Cision platforms in the customer account
  • Support and assist the Enterprise Account Manager in conducting monthly, quarterly, annual business reviews with customer account teams
  • Coach and train customers in using and adopting TrendKite platform
  • Adopt a disciplined approach to customer success

Here's what we're looking for:

  • Minimum of 5-7 years experience in enterprise customer lifecycle management
  • Solid experience and understanding of customer success in a B2B SaaS
  • Successful track record of consistently driving usage, platform adoption, customer satisfaction score/NPS and customer lifetime value
  • Customer success management experience from onboarding customers through adoption, retention and account growth.
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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • CassandraDatabases
    • MemcachedDatabases
    • MySQLDatabases
    • Neo4jDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • ElasticsearchDatabases

Location

We are in the heart of Downtown Austin's burgeoning startup scene, directly across from the Capital Factory and a block away from Congress.
At TrendKite, grow your career — and still find time to ride the hoverboard
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What are TrendKite Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies

Additional Perks + Benefits

Fully Stocked Fridge and Pantry- Quality lunch foods and snacks to keep you fueled
Friday Bytes and Bites- Company updates and awesome trainings for you.
Paid Parking- Worth its weight in gold in downtown Austin.

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