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Renewal Account Manager

| Austin

The Renewal Account Manager will be responsible for driving account renewals in advance of their contract end date and executing all renewal back-end work in a timely manner for North America managed accounts. This requires the ability to work with Sales, Customer Success Management and other functions that support customers in order to maximize the opportunity within strategic customer accounts. At Khoros, the Renewals function is a critical element of our growth plan and a strategic focus of the executive team. This position is a tremendous opportunity to make a significant, direct impact on the success of Khoros' business objectives. 


Responsibilities:

  • Responsible for customer renewals with a goal to achieve and exceed the quarterly renewal target and minimize churn
  • Ensure accuracy of a high volume of client data
  • Generate quotes and commercial contracts with accuracy
  • Own the critical path of a renewal transaction to create action and urgency in closing renewals timely and accurately
  • Identify and deliver to our Account Executives leads for up-sells for additional products or additional usage
  • Escalate customer issues to Customer Success as they arise to ensure resolution and customer satisfaction
  • Monitor overall account health and satisfaction and proactively engage internal teams to ensure that satisfaction remains high
  • Providing insights and guidance into the forecasts and outlook for the quarter, based on the progress and risks with the renewals transaction under management 


What you'll need to be successful:

  • Minimum 2 years of experience in a similar /related function (e.g. SaaS Inside Sales, Deal Desk, Sales Operations, Contract Renewals) that includes direct customer interaction, pricing and negotiation 
  • Strong numeracy skills, including intermediate or better familiarity with Microsoft Excel 
  • Demonstrated ability to work in a team-oriented, collaborative environment
  • Demonstrated ability to develop relationships across a wide variety of roles within an account
  • Strong work ethic, attention to detail and ability to work independently
  • High level of accountability, proven ability to take ownership and solve problems
  • Excellent organizational skills and attention to detail; ability to manage multiple priorities and tasks simultaneously
  • Advance skills in MS Office (Word, Excel, PowerPoint)
  • SalesForce experience a preferred
  • Ability to travel up to 10%

 

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases

Location

7300 Ranch Road 2222 , Austin, TX 78730-3204

An Insider's view of Khoros

What are some social events your company does?

Khoros Austin embodies cultural diversity through inclusivity and team engagement. Not only do we offer daily catered lunches and weekly bootcamp and yoga classes, but we organize unique monthly happy hour experiences, (mixology contests, candle making, mindfulness classes) quarterly volunteer opportunities and partnerships with local non-profits.

Laura Whitefield

ATX Senior Executive Assistant & Cultural Specialist

How does the company support your career growth?

After trying on quite a few different roles, I feel so fortunate to have found the perfect one for me. My managers have always been so helpful in making sure to elevate and help me prep for the right opportunities to provide value for the company and help me transition into a role that I love.

Sidney Gomez

Sales Engineer

How has your career grown since starting at the company?

I've had multiple opportunities to learn and grow at Khoros. I began as a Recruiter and was promoted to Recruiting Lead within a year. Having worked in recruiting a while, earlier this year, I was interested in a career shift and was supported through a transition into Sales Engineering. My career has grown exponentially since being at Khoros.

Kristine Lim

Associate Sales Engineer

What are Khoros Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We provide free breakfast on Monday, Tuesday, Wednesday, Thursday, Friday. Employees get free lunch on Monday, Tuesday, Wednesday, Thursday.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We offer a great wellness perk of $50 a month that you can use for acupuncture, art and/or cooking classes, massages, ski or snowboarding passes/lessons, yoga and pet sitting services (...plus much more!). We've hosted healthy cooking classes alongside having healthy fruit and veggies delivered to the office. Oh, and cold brew, we have that too!

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