Sales Development Manager

| Austin

TrustRadius is the customer voice and insights platform that helps tech buyers make great decisions, and helps technology vendors acquire and retain customers.

As the Sales Development Manager, you’ll play a critical role in scaling our go-to-market machine by building and optimizing the team, systems, and processes that deliver predictable pipeline generation. Your role here will be transformational: you’ll help us move from a small group of spirited-but-solo demand-gen reps into a systematic function that will be a driving force behind the company’s scaling.

Key Accountabilities

  • Lead a Sales Development team in prospecting, outreach, cold-calling, and creating qualified Opportunities
  • Own and exceed pipeline quota for your team
  • Drive peak performance and engagement from your team by coaching, mentoring, challenging, and aligning compensation and resources
  • Inspire, and develop team members, as well as working to develop career pathing for the organization
  • Analyze, report on, and continually optimize Sales Development team output. So you’ll need to be skilled in reporting and analysis in Salesforce, Salesloft, Zoominfo, LinkedIn, and perhaps a bit of well as plenty of Excel.
  • Teach team members to treat their pipeline as a sales funnel, identifying weak points and strategies to optimize conversion at each step
  • Partner with AEs and the VP Sales to ensure ideal demo handoff and follow-up
  • Work closely with Demand Generation for campaign training and response, as well as with Product Marketing for enablement needs
  • Be an in-house expert on the ever-changing best practices for sales development
  • Build the training program that enables us to ramp new hires to full productivity rapidly

Requirements & Preferred Skills

  • At least 1 year of experience managing a lead generation team at a technology company
  • Strong coaching and mentoring skills
  • Ability to create and communicate excitement and energy on the sales floor
  • Experience in a recurring revenue model and fluency with SaaS metrics (ARR, MRR, CAC, LTV, and other industry terms should be concepts you already understand)
  • Experience selling to enterprise and mid-market companies
  • Strong analytical bent - you make and explain decisions based on data 
  • Hands-on bias - you’re comfortable rolling up your sleeves and leading by example
  • Ability to forecast pipeline just as a sales manager forecasts bookings
  • Bachelor's degree preferred
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • InVisionDesign
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    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MandrillEmail
    • MarketoLead Gen


Arboretum Atrium office building with skylights, indoor fountains, and greenscape. Abundant restaurant and shopping options within walking distance.

An Insider's view of TrustRadius

How does your team reward individual success?

We acknowledge individuals in our weekly all-hands meeting, everyone’s favorite topic. Teams are pampered for exceeding their goals with outings of their choice. We also have individual awards at our annual holiday party. But most importantly, we high-five each other daily in-person, Slack, or any means possible to acknowledges our daily successes.


Account Executive

What does your typical day look like?

My day starts with prepping for customers on scheduled weekly calls where we review progress on their goals. I’m primarily reviewing clients top 3 priorities and lining up tactical resources like quotes, talking tracks, and any specific reports. It’s about driving them towards innovative best practices by leveraging Voice of Customer (VOC).


Customer Success Manager

How has your career grown since starting at the company?

TrustRadius was my first foray into business, coming from academia. It’s a great place to learn, since we sit at the heart of B2B--with a view into both sides of the equation. As we’ve grown, I’ve worn hats aplenty, from writing to client calls to user research. The mentorship and room to run are invaluable, and make my job so satisfying.

Emily Sue

Research Manager

How do you make yourself accessible to the rest of the team?

It's very important for every team member to know that they can always give me feedback, escalate an issue, and that I'll always listen. We do skip 1-1s, where I meet with team members who report to my management team, small team lunches where I meet with 3-4 people at a time across different departments, and hear what's going on in their areas.



What are some social events your company does?

We host biweekly brew and learns, lead by someone on the team who is passionate about the topic at hand. Topics have included Texas Hold’em, Whiskey 101, Vintage Guitars, and Baseball. It's a great way to learn more about your team and relax on a Friday afternoon.


Office Manager

What are TrustRadius Perks + Benefits

Volunteer in local community
TrustRadius participates in local volunteer activities by partnering with Central Texas Food Bank for meal kit making and food drives.
Friends outside of work
Eat lunch together
Intracompany committees
TrustRadius has a culture committee that manage events and programs from our annual holiday party to our Brew & Learns. We also have a Women of TR group focusing on networking and support.
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team workouts
TrustRadius has a running club that recently completed the Cap10K.
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
TrustRadius provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
TrustRadius hosts company outings regularly including volunteer opportunities, hiking with families and happy hours.
Stocked Kitchen
TrustRadius has a fully stocked kitchen including snacks, coffee, and all the Topo Chico you could want.
Happy Hours
Our office space has multiple parking areas for our team's use, free of charge.
Professional Development Benefits
Job Training & Conferences
TrustRadius offers employees professional development opportunities like online training courses and the ability to attend job related conferences and seminars.
Lunch and learns
TrustRadius hosts lunch and learn meetings multiple times a quarter.
Promote from within
Continuing Education stipend
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