Sales Operations Manager at SparkCognition

| Austin
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SparkCognition is an AI leader that offers business-critical solutions for customers in energy, oil and gas, manufacturing, finance, aerospace, defense, and security. A highly awarded company recognized for cutting-edge technology, SparkCognition develops AI-powered, cyber-physical software for the safety, security, reliability, and optimization of IT, OT, and the Industrial IoT.
SparkCognition is looking for a Sales Operations Manager. The Sales Operations Manager will report to the Director of Sales Operations. The role will partner with respective business functions for critical planning, maximizing sales performance, and maturing the existing functions. The individual will be responsible for creating operational systems and processes to surpass sales and business goals. Additional responsibilities include instituting continuous improvement programs intended to support business growth and scalability.
Responsibilities:
  • Manage, develop, and administer Salesforce/Tableau CRM, CaptivateIQ, Outreach, ZoomInfo, Sales Navigator operations and processes
  • Support field sales managers in managing the ongoing process of prioritizing accounts and prospects
  • Leverage customer, sales and financial data to develop insights for sales leadership and field sales managers
  • Develop and manage business reports, dashboards and general analytics related to organizational success metrics, sales KPI's and business goals. The content and audience will vary from ad-hoc one-off account analysis for sales executives to high-level forecasting analysis for presentations with investors and the board of directors.
  • Drive/support sales enablement and training initiatives for the sales organization. Create and manage process documentation and collateral. Develop cadenced training sessions around processes, tools and products, as well as provide ad-hoc training and support when needed. Oversee the development of playbooks for field sales management and sales team members Provide oversight, enablement and leadership to sales team members focused on optimizing and managing Salesforce
  • Support field sales managers in efforts to drive CRM usage and seek out ways to improve efficiency
  • Sales Enablement:
    • Create and deploy appropriate training, content/sales messaging, processes, practices, forms, and tools to support field sales
    • Support product launches by preparing and enabling the sales force and partners to understand and sell our solutions.
    • Responsible for tracking and analysis of courseware and sales enablement content usage.

Qualifications:
  • BA/BS Degree 3+ years of experience in sales operations and/or sales management with B2B technology companies
  • Minimum of 2 years Salesforce/CRM administration/analyst experience
  • Salesforce certifications with proven success designing and implementing process improvements in sales cycle leading to sales growth
  • Experience in sales/marketing operations, market research, analytics, forecasting, sales training, and commercial project management.
  • Demonstrated successful track record in growing organizations to support sales through the building and management of outstanding teams
  • Demonstrated collaboration and cross-functional leadership ability
  • Ability to translate corporate business goals into strategic initiatives which achieve strong financial results
  • Strong ability to design and model sales organization growth and capacity in a high-growth sales organization
  • Natural leadership talent, strong relationship building skills, and the ability to engage teams and build a culture of excellence
  • Significant experience structuring and analyzing data and then developing reports designed to illuminate key insights
  • Strong business acumen and a solid understanding of the key drivers of revenue growth Excellent communicator with great talent in driving clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and system
  • Experience collaborating with leaders in other functions (e.g. Finance, HR, and Marketing)
  • A can-do attitude - no job is too big or too small, too complex or too easy
  • Hungry to learn in a field which is ever evolving

Preferred Qualifications:
  • 2+ years experience administering and implementing Tableau CRM, CaptivateIQ, Outreach, ZoomInfo, Sales Navigator
  • MBA/Masters Degree
  • Startup experience a plus
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Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • CanvaDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Adobe XDDesign
    • Adobe InDesignDesign
    • Adobe After EffectsDesign
    • Adobe PremiereDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • HootsuiteCMS
    • WordpressCMS
    • DocuSignCRM
    • HubSpotCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • HubSpotEmail
    • DemandbaseLead Gen
    • PardotLead Gen

Location

Our office is located near the Domain and the Arboretum in Northwest Austin. Plenty of restaurants, shopping centers, gyms, and grocery stores nearby. We will be moving to a newly built-out office space in the Riata neighborhood come December.

What are SparkCognition Perks + Benefits

SparkCognition Benefits Overview

SparkCognition offers a combination of benefits + perks that align with our brand and culture. This includes: competitive medical benefits, employer HSA contribution, employer-paid STD & Life Insurance/AD&D, 401k match, 4+ weeks of PTO, and parental leave.

In addition, we strive for our team to be active in our communities and to focus on leading supportive and healthy lifestyles. We offer health & wellness benefits for local and remote employees through Twic, which provides a quarterly stipend and a marketplace with discounted partnership rates, featuring gyms, equipment and clothing companies, nutrition classes, and more.

As we are in a high-growth stage, we offer support and encouragement for employees' career development, including mentorship opportunities, online course subscriptions, an educational reimbursement program, and more.

To build a truly stellar team, we have a referral program that offers bonus incentives for employees who help us fill open job positions, including our "Hot Jobs" program which offers an increased bonus for high-priority roles.

We also offer employee equity, with the ability to purchase shares in the company.

We offer a dynamic workforce policy that is focused on the individual needs of our employees. Through this, we allow each employee to flex their work schedule as needed for important life events, while at the same time ensuring that the organization is supporting collaboration, communication, and a sense of being a part of a team. This also helps ensure we come together in support of those important components of our culture. We didn't just want to launch a hybrid work environment – we wanted to focus on *how* we work not on *where* we work. Our approach is focused on the dynamic environment of our world, at times our personal needs will warrant working from a home office and at times the business needs will require in-person interactions to ensure we retain a strong sense of team and collaboration as we work together on business initiatives.

Culture
Volunteer in local community
SparkCognition participates in local volunteer activities, most notably with Austin Sunshine Camps.
Friends outside of work
Eat lunch together
Intracompany committees
We have a cross-departmental Culture Committee that ensures the company represents our values and mission. We also have an intranet committee, responsible for communicating info across departments.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
SparkCognition offers 3 health plans through Cigna, including a PPO, EPO, and HDHP. We also offer First Stop Health for telemedicine.
Life Insurance
SparkCognition offers group-term life insurance with a potential payout of 2X an employee's annual salary, up 20 $200,000 for the duration of employment.
Wellness Programs
We offer health & wellness benefits for local & remote employees through Twic, which provides a quarterly stipend & a marketplace with discounted partnership rates, featuring gyms, equipment, & more.
Mental Health Benefits
SparkCognition offers a unique service called First Stop Health Mental Health, which provides virtual counselor visits, and is free for employees and their dependents.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
SparkCognition's 401(k) retirement plan matches 50% of an employee's contribution up to 6% of their annual base salary, with a 3-year vesting schedule for matched contributions.
Company Equity
SparkCognition offers stock options for all employees as a part of the incentive package, including vesting over a four-year period.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
We offer a dependent care FSA option.
Generous Parental Leave
We offer up to 12 weeks of parental leave.
Flexible Work Schedule
SparkCognition offers flexible schedules, allowing each employee to work with their team to determine hours.
Remote Work Program
Our post-pandemic return to office policy will allow employees and their managers to work together and determine if their role will be fully remote, a hybrid work model, or fully in-office.
Family Medical Leave
Adoption Assistance
Our parental leave plan applies to adoptions.
Vacation & Time Off Benefits
Generous PTO
We believe strongly in rest & relaxation and encourage employees to utilize PTO. We offer a bank of 4+ weeks of PTO, sick days, and floating holidays.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We offer transportation and parking benefits for work-related travel.
Game Room
In our new office space, we have a dedicated recreational room with shuffleboard, ping pong, giant scrabble, board games, and video games. We also have a quiet reading room.
Stocked Kitchen
We offer in-office snacks and drinks, along with kitchen space and fridges for employees to bring their own snacks and food.
Some Meals Provided
Previously, we've had catered Friday lunches and Taco Tuesdays! As we move to a dynamic work environment, we will be assessing our lunch program again.
Happy Hours
In the new office, our recreational space will be set up for teams to host happy hours without having to go off-site.
Parking
Fitness Subsidies
We offer health & wellness benefits for local & remote employees through Twic, which provides a quarterly stipend & a marketplace with discounted partnership rates, featuring gyms, equipment, & more.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
We offer a continued education program for specific Master's degrees in data science and computer science.
Online course subscriptions available

Additional Perks + Benefits

At SparkCognition, we continue to focus on adding and improving perks and benefits. Some of these include offering prorated PTO throughout the year, 401k matching, a technology subsidy for all employees, parental leave (up to 12 weeks), and a choice between Mac or PC work laptops. Additionally, as we look to return to the office, we are offering all employees a dynamic work model, and we are actively hiring remote employees nationwide.

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