Senior Sales Engineer

| Austin

Your Mission

Reporting to the Director of Sales, you’ll leverage your deep retail and solution SaaS industry knowledge to educate our prospects and inspire confidence in our omnichannel e-mCommerce offerings. Your efforts will help our Sales team achieve their sales quotas and objectives, ultimately increasing conversion and helping accelerate revenue growth.



The Challenge


  • Become an expert on the Shopgate product solution, available apps, rest APIs 

  • Represent Shopgate as a technical leader in strategic sales opportunities, advise customers on what is possible with our omnichannel commerce platform. 

  • Provide product demonstrations to strategic opportunities, and create compelling business cases for top enterprise prospects through the use of cost/benefit modeling and ROI analysis

  • Educate prospects on omnichannel mCommerce recommendations and best practices

  • Lead consultative Solution Audits for top prospects

  •  Become a trusted technical resource and mentor for the organization

  • Assist the Director of Sales with the development and execution of strategic plans and with the day to day operations 

  • Engage closely with our Technology Partners and support the evolution of the Shopgate solution

  • Achieve quarterly and annual objectives defined by leadership

  • Translate system architecture trends into product requirements

  • Act as the primary Pre-to-post Sales technical leadership for our most strategic opportunities, advising merchants from front-end Audit to solutions to implementation to launch

  • Influence sales strategies and practices by building excellent working relationships with leaders and colleagues across the business

  • Manage multiple concurrent high visibility projects with a high degree of accuracy

  • Monitor and report on applicable new technology and technology-related trends

 

The Ideal Profile 


  • 5+ years experience as a technical leader or advisor in the eCommerce space with 10+ years experience in the SaaS industry

  • B.S. Computer Science, Software Engineering 

  • Strong knowledge of web technologies including HTML, CSS, JavaScript, and JSON.

  • Comfortable with a consultative presentation to C-level business executives as well as detailed, in-depth discussions with a technical audience

  • Experience with commerce solutions and applications including POS, order management, ERP and payment gateways

  • Sales methodology and Solution selling training a plus

  • Charismatic and energetic self-starting personality

  • Ability to collaborate with and motivate multiple groups toward accomplishing a task

  • Experienced in solution architecting, project scoping and product demonstration skills

  • Strong verbal, presentation, written, and organizational skills with a passion for winning 


Read Full Job Description

Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PHPLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • CakePHPFrameworks
    • Node.jsFrameworks
    • CassandraDatabases
    • RedisDatabases
    • Aha!Management
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

Location

Our Austin office is located in the vibrant West Campus area with plenty of coffee shops, lunch spots, walkability and quick access to downtown.

An Insider's view of Shopgate

What’s the vibe like in the office?

The Shopgate office is both social and productive. We have an open office layout that makes it easy to communicate, plus ping pong, snacks, and living areas for breaks!

Shanleigh

Technical Writer

How do you collaborate with other teams in the company?

Having offices in Germany and the US, we use a wide variety of collaboration tools such as Slack & Hangouts. Everyone is approachable so sometimes we just pick up the phone if something requires immediate attention. For Brainstorming sessions, we use Jamboards & Google docs. We also ensure all collaboration is documented for access.

Aviral

Product Manager

What makes someone successful on your team?

As a Senior Customer Success Manager it is crucial to be merchant and customer focused to be successful. Not only are we providing first-class service for our merchants but we have to consider their customers and the user-experience. We are mobile experts who just happen to be fast-paced problem solvers!

Natalie

Sr. Customer Success Manager

How do your team's ideas influence the company's direction?

From day one I have involved every individual on my team, from top to bottom, in conversations on what works and what doesn't work. They are encouraged and empowered to develop solutions that work for them to the benefit of the team as a whole. Eliminating top-down only decision making energizes everyone!

Ken

VP of Customer Success

How does your team reward individual success?

Since we are in a smaller office, everyone is very aware of what other people are working on. When you achieve something great it's awesome to be congratulated by everyone in the office and feel the genuine interest in what you accomplished.

Alec

Account Executive

What are Shopgate Perks + Benefits

Shopgate Benefits Overview

At Shopgate, our employees are our greatest asset and we do our best to make sure they're well taken care of. From an "open" PTO policy, paid maternity leave, and a full suite of medical, vision, and dental plans to a fully stocked kitchen, unlimited drinks, and team lunches, we want every Shopgate employee to have the resources and benefits they need to achieve success in work and life.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Shopgate offers a flexible spending account through Discovery Benefits to cover out of pocket expenses with a pre-tax monthly contribution.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of paid parental leave for the primary caretaker, this runs concurrently with FMLA up to 12 weeks.
Flexible Work Schedule
Shopgate provides employees with a flexible work schedule for those early birds and late risers.
Remote Work Program
Work remotely from home on occasion as needed.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Shopgate has an “open” PTO policy. Take whatever time you need, just make sure your manager approves it and your work is covered.
Paid Volunteer Time
We believe in giving back to the community, so Shopgate employees often take an afternoon off around the holidays to volunteer at the Central Texas Food Bank.
Paid Holidays
Shopgate allows employees paid time off to observe most major holidays.
Paid Sick Days
Perks & Discounts
Beer on Tap
We always have a german keg tapped and ready to enjoy.
Casual Dress
We're casual around here, so come as you are!
Commuter Benefits
Shopgate helps employees get to work by providing up to $60 in public transportation reimbursement or $60 to offset the cost of a parking pass for the on-site garage.
Company Outings
Each department has regular team outings and happy hours. As a company, we have both a summer party and a holiday party to get together and celebrate our success.
Game Room
We have Golden Tee, ping pong and a foosball table in the foyer for employees to enjoy.
Stocked Kitchen
We have the luxury of enjoying a fully stocked kitchen to keep ourselves full and hydrated daily.
Happy Hours
We have monthly company-wide happy hours both in office and at local bars.
Parking
We have an on-site parking garage.
Fitness Subsidies
Shopgate offers a discount membership at Golds Gym.
Professional Development Benefits
Lunch and learns
Shopgate hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
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