Technical Account Manager at Adobe

| Austin
!Sorry, this job was removed at 12:41 p.m. (CST) on Monday, March 23, 2020

Who are we

At Adobe, we create digital experiences that change the world. How? We help people bring ideas to life by creating content that makes life more fun and work more impactful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day—and we’re the ones who harness the massive power of big data to help companies find and reach the people who crave that content.

We do it with energy, passion, and curiosity, and we’re backed by our rich heritage and culture of innovation. We’re looking for exceptional talent to join us.

The challenge

Post-sales position in which predominant job responsibilities and requirements occur after the sale of the company’s product to the client. Provides post-sales technical expertise during the installation, implementation and maintenance of company products. May be involved in implementing detailed customer installation requirements. Ensures that client’s needs have been met and that the product/solution is fully functioning according to specification. May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.

What you'll do
  • · Lead cloud engagements for migrating client environments to the Magento Cloud

    · Present cloud and security solution proposals to clients

    · Define the operational processes to deliver consistent value to merchants and partners

    · Provide strategic technical and network architectural guidance to our clients' senior management, and technology project teams

    · Lead technical design reviews to evaluate existing security controls and identify opportunities to enhance the security posture of Magento Cloud

    · Analyze, select, engineer and implement tools and services

    · Extensive experience in secure architecture, system design and engineering

    · Perform security advisory services for our clients

    · Provide solutions security-related coaching and mentoring to elevate security expertise of development teams

    · Develop and maintain effective working relationships with team members.

    · Demonstrate the ability to adapt and work with team members of various experience level.

What you'll need
  • · Experience as a Lead/Architect for multiple Cloud projects

    · Experience with Cloud Security projects; experience in information security concepts, common technical security controls, and security architecture design principles

    · 5-8 years of relevant IT Experience (DevSecOps, Cloud Solutions architect, Security Analyst,, etc.)

    · Client facing or consulting experience

    · Experience with secure coding practices and security scanning technologies

    · Bachelor’s Degree in MIS, Computer Science, Math, Engineering or comparable experience (preferred) 

    · Preferred certifications: CEH, CISSP, GIAC, CISM, CCSP, CRIS

  • · Positive attitude towards customer service at all times

  • · Excellent verbal & written communication skills

    · Proficient in the use of a consultative solution selling methodology

    · Self-motivated, proactive, and thrive working in an environment with limited supervision

    · Ability to create high-quality Presentations, Proposals, Statements of Work, and Assessment deliverables

    · Works well in a team with sales and other technical associates, assuming a leadership role when appropriate

    · Ability to manage workload in the midst of shifting priorities and challenging deadlines

    · Skilled problem solvers with the desire and proven ability to create innovative solutions.

    · Flexible and adaptable attitude, disciplined to manage multiple responsibilities and adjust to varied environments.

    · Future technology leaders- dynamic individuals energized by fast paced personal and professional growth.

    · Phenomenal communicators who can explain and present concepts to technical and non-technical audiences alike, including high level decision makers.

    · Solid foundation in Computer Science, with strong competencies in data structures, algorithms and software design.

    · Knowledge and experience in developing software using agile methodologies.

    · Proficient in authoring, editing and presenting technical documents.

    · Ability to communicate effectively via multiple channels (verbal, written, etc.) with technical and non-technical staff.

Get to know the team

With Adobe’s rich heritage in content creation tools, Adobe is uniquely positioned to deliver an integrated workflow from content creation to monetization. Ultimately, designers, developers, marketers, advertisers, and publishers benefit from a streamlined workflow with analytics and optimization capabilities embedded into the creation tools, enabling the delivery of the right content to the right audience at the right time, regardless of the channel.

More reasons why Adobe life is the good life
  • Work in a place that cultivates great leaders throughout the organization, and understands that product innovation comes from people innovation.
  • Feed your brain and grow your skills with educational reimbursements of up to $10,000 per year.
  • Take off for a four-week sabbatical after five years of employment. (As in “don’t even check your email the whole time")
  • Give up to $10,000 to your favorite cause each year, and we’ll match every penny.
  • Enjoy serious discounts on the Adobe software that will make friends jealous.
  • Winter break? Of course! Summer break, too? Now we’re talking!
  • Those “best places to work” lists love us (in multiple countries).
  • Get adoption assistance, backup childcare, pet insurance, commuting reimbursement, and more.
  • The work is awesome. The people are awesome. We think there’s no better place to make an impact.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, disability or veteran status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

Read Full Job Description

Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • CLanguages
    • BashLanguages
    • ClojureLanguages
    • Shell ScriptLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • OpenSSLLibraries
    • RabbitMQLibraries
    • LibSodiumLibraries
    • RequireJSLibraries
    • Underscore.jsLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • SymfonyFrameworks
    • TensorFlowFrameworks
    • TorchFrameworks
    • ZendFrameworks
    • MagentoFrameworks
    • PysparkFrameworks
    • Knockout.jsFrameworks
    • AccessDatabases
    • Maria DBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • AuroraDatabases
    • SnowflakeDatabases
    • RedshiftDatabases

Location

Situated in a beautiful, park-like setting and serving as the premier spot for shopping and dining, The Domain area offers the best of both worlds.

An Insider's view of Adobe

What are some social events your company does?

We take pride in our culture, and we have a variety of active employee organizations built into the fabric of our site. I personally lead the AdobeProud group for the Austin site, which is the local chapter of our global LGBTQ+ organization. We ensure there are chances all through the year to celebrate Pride, connect, and have fun.

Carissa

Sr Engineering Program Manager

What's the biggest problem your team is solving?

We are working on a greenfield project that is pushing each of us to learn numerous new systems and technologies Whether it's a new Cloud product, CI/CD system or Testing Framework, we tackle them head-on. Thankfully we have a team of brilliant people working together to build something amazing!

John

Software Developer Engineer in Test

How does the company support your career growth?

My Adobe journey began with little experience and lots of drive. I was recruited through the Adobe Digital University Program, and I attribute my success to being placed on inclusive teams where each member offered mentorship. Being supported has allowed my work product to exceed expectations and has been instrumental in my overall career growth.

Ursula Cedillo-Johnson

Customer Engineering Program Manager

What unique initiatives do you have that encourage innovation?

The unlimited access to Adobe's expansive suite of products, not restricted by role or level, is a key driver in employee creativity and innovation.

Salma Arabie

Talent Scout, Commerce

What are Adobe Perks + Benefits

Adobe Benefits Overview

Your happiness inside and outside our walls matters to us. That's why we offer comprehensive benefit plans that make your life easier.

Culture
Volunteer in Local Community
Partners with Nonprofits
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Open Door Policy
Team Owned Deliverables
Team Based Strategic Planning
Group Brainstorming Sessions
Open Office Floor Plan
Diversity
Documented Equal Pay Policy
Dedicated Diversity/Inclusion Staff
Highly Diverse Management Team
Unconscious Bias Training
Diversity Manifesto
Someone's Primary Function is Managing the Company's Diversity and Inclusion Initiatives
Mean Gender pay Gap Below 10%
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team Workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match Charitable Contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for primary and non-primary caregivers.
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-Work Program Post Parental Leave
Company Sponsored Family Events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Sabbatical
Employees with five years at Adobe under their belt can take a four-week sabbatical. Ten-year veterans get a five-week sabbatical. And every five years after accrues a six-week sabbatical.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Adobe offers employees professional development opportunities like annual individual budget for training, on-site training courses, and the ability to attend job related conferences and seminars.
Tuition Reimbursement
Cross Functional Training Encouraged
Promote from Within
Mentorship program
Continuing Education Stipend
Time Allotted for Learning
Online Course Subscriptions Available
Customized development tracks

Additional Perks + Benefits

The Austin office even offers free breakfast every Wednesday - and who doesn't love breakfast tacos? Also, we cover access to some of Austin's nearby gyms and workout studios!

More Jobs at Adobe25 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR
Marketing
Operations
Product
Project Mgmt
Sales
Data + Analytics
new
Austin
Operations
new
Austin
Operations
new
Austin
Operations
new
Austin
Operations
new
Austin
Marketing
new
Austin
Developer
new
Austin
Project Mgmt
new
Austin
Data + Analytics
new
Austin
Developer
new
Austin
Developer
new
Austin
Marketing
new
Austin
Product
new
Austin
Design + UX
new
Austin