How You Will Make an Impact:
CertifID is seeking a dynamic and accomplished Senior Account Manager to join our growing team at CertifID. As a Senior Account Manager, you will play a pivotal role in maximizing the potential of our existing customer accounts through strategic expansion and retention initiatives. This position demands an in-depth comprehension of our products and services to effectively renew, upsell, and cross-sell, thereby assisting clients in achieving their objectives through our security and wire fraud prevention tools.
Key Responsibilities:
- Support the Customer Success Team through the entire renewal and expansion cycle, from pipeline management and pricing proposal creation to forecast management and final deal closure.
- Develop strategic account plans aligned with CertifID's goals and customer objectives, ensuring high satisfaction and retention levels.
- Execute win/win renewal negotiations to maximize contract value while nurturing client relationships.
- Collaborate closely with our Customer Success team and other internal departments to deliver a seamless and integrated customer experience.
- Identify and engage with influencers and decision-makers (directly or via the CSMs) within these business units, fostering trust and pathways to expansion.
- Handle commercial inquiries and requests from customers promptly and effectively.
- Partner with leadership to refine playbooks and strategies to better arm the Customer Success organization to handle most account management functions.
Requirements:
- Although not a strict requirement, candidates for this role will typically have 8+ years of relevant SaaS experience in Sales, Account Management (successful contract renewals), or Customer Success.
- Demonstrated success in closing recurring revenue SaaS deals with a portfolio of customers that range in size and stakeholder sophistication in the buying process.
- Strategic mindset with a passion for understanding and effectively communicating our technology's benefits.
- Proven track record as a closer, confidently working through discovery situations, uncovering business needs, and discussing value and pricing.
- Service-oriented with a willingness to go the extra mile for clients.
- Proactive mindset, taking charge of the commercial plan and initiating action.Ability to thrive in an agile, evolving environment and willingness to experiment and iterate quickly.
- Strong team player with excellent collaboration skills and a focus on team success.
Starting salary:
$80,000 - $140,000 ($100K - $240K OTE)
At CertifID, we believe in equitable and transparent compensation practices. While we provide a salary range for each open position, it's important to understand that starting offers are based on a variety of factors, including your relevant experience, specific skills, and the location of the position. This ensures that we can offer competitive compensation tailored to your individual profile. Please know that while starting offers typically land within the salary range, they may not always reach the top end.
Benefits:
- Health, dental, and vision Insurance
- 401k with matching and no waiting period
- Equity
- Wellness reimbursement of $300/year
- Life insurance
- Parental leave
- 20 vacation days
- 5 sick days
- 12 company-paid holidays
- No work on your birthday
