Leads enterprise business process architecture for a large-scale telecommunications digital transformation. Develops and reviews BPMN models, application context diagrams, system interface diagrams, and end-to-end system flows. Analyzes integrations and data exchanges, establishes modeling standards, mentors analysts, facilitates senior stakeholder workshops, and oversees workstream timelines, resources, and deliverables. Serves as the primary client contact and provides technical and strategic guidance throughout project delivery.

Senior client-facing leader driving AI-enabled digital transformation and change management across health systems, life sciences, and B2B. Defines operating models, governance, stakeholder engagement, and capability-building to ensure technology adoption, measurable ROI, and sustainable organizational change.