Manage enterprise customer success across onboarding, training, adoption, retention, renewals, expansion, and advocacy. Serve as a trusted advisor, develop customer success plans, conduct business reviews, resolve escalations, reduce churn, identify growth opportunities, and coordinate with sales, support, billing, solution architecture, and professional services teams. The role requires knowledge of IT infrastructure and monitoring, strong de-escalation skills, and availability for occasional customer travel.

Advise customers, prospects, and internal teams on best-practice use of LogicMonitor’s observability platform. Remove technical barriers, provide enablement and training, translate customer needs into product and engineering priorities, develop reusable tools and frameworks, and support sales, customer success, professional services, and product teams. The role requires deep IT infrastructure, cloud, virtualization, networking, databases, APIs, troubleshooting, technical writing, and presentation expertise.

Serve as the primary technical contact for enterprise customers, translating business needs into technical requirements and scalable solutions. Develop architecture strategies, documentation, and best-practice guidance; conduct proofs of concept, product demonstrations, training, and workshops. Troubleshoot complex infrastructure issues, advise on observability and enterprise technology, and collaborate with sales, product, and customer experience teams. Gather customer feedback to influence the product roadmap and support successful adoption of the LogicMonitor platform.