Top Customer Success & Experience Jobs in Austin, TX

Lead and coach an onboarding team to take real estate clients from kickoff to website/app launch. Track KPIs (launch volume, time to launch, CSAT, pre-launch churn), manage escalations, improve processes, partner cross-functionally, own new-hire onboarding, and deliver quarterly projects to boost efficiency and client experience.

As a Client Success Manager I, you'll lead client engagement, educate on digital strategies, drive product adoption, and identify growth opportunities.

As a Client Experience Specialist, you will engage with clients facing retention issues, resolve their concerns, and develop strategies to maintain client relationships effectively.

The Client Success Manager II at Luxury Presence manages client relationships, implementing marketing strategies, guiding website builds, and ensuring client success throughout their lifecycle.

Manage onboarding for new real estate clients—run discovery calls, translate client vision into action, coordinate internal teams (including IDX integration), document progress in Salesforce, and deliver high-quality website launches at scale while maintaining CSAT and review targets.