Top Customer Success & Experience Jobs in Austin, TX

The Claims Adjuster will manage workers' compensation claims, ensuring compliance and delivering excellent customer service while mitigating claim exposure and advocating for a superior claims experience.

The Medical Only Claims Adjuster manages workers' compensation claims, ensuring compliance with statutory guidelines while providing excellent customer service and optimizing claim outcomes.

The Partner Specialist manages partner policy life cycles, provides customer support, addresses escalated issues, and maintains partner relationships, ensuring high-quality service delivery.

The Payroll Partner Service Advocate supports payroll partners by addressing customer issues, maintaining service level agreements, training new hires, and resolving complex inquiries. They foster strong relationships and continuously seek to improve processes.

The Director of Customer Service and Operations will lead customer support processes, manage operational functions, ensure compliance, and drive efficiency and improvement strategies. They will oversee staffing efficiency, forecast models, KPI establishment, and continuous improvement programs while fostering a positive work environment.

The Team Lead will manage a team of Adjusters and Specialists, overseeing claim activities, ensuring optimal outcomes, and handling escalated complaints. They will focus on performance management and development while aligning departmental goals.

The Premium Audit Operations Specialist I communicates audit results to customers, coordinates billing transitions, and provides customer service regarding audits and premiums.