Top Customer Success & Experience Jobs in Austin, TX

The Director of Technical Support leads global support operations, ensuring customer satisfaction, team development, and operational excellence in a complex technical environment. Responsibilities include strategic leadership, process improvement, technical oversight, and team building across regions.

The support engineer will troubleshoot the Q2 Helix platform issues, provide technical support, modify software, and assist with client configurations.

The Associate Customer Success Manager will manage client relationships, facilitate implementations, analyze customer needs, and ensure satisfactory service delivery.

The Application Support Analyst provides technical support to customers, resolving application issues, documenting cases, and collaborating with internal teams for complex troubleshooting.

Lead training and enablement programs for support operations. Develop strategies to enhance team performance, customer satisfaction, and operational efficiency through effective training and continuous improvement initiatives.

The IT Support Analyst will manage service requests, provide helpdesk support, troubleshoot issues, and ensure customer satisfaction while adhering to compliance requirements.

The Customer Programs Manager will drive customer adoption and engagement through strategic marketing programs, cross-functional collaboration, and data-driven initiatives that enhance customer experience.

The Senior Client Experience Manager ensures client satisfaction, oversees customer relationships, and coordinates internal teams to optimize customer success while handling complex client projects and needs.

Provide technical support for Q2 Solution, troubleshoot customer issues, document interactions, and collaborate with internal teams. Requires strong communication skills and SQL knowledge.

The Senior Consultant Partnership Manager develops and manages relationships with digital banking consultants to generate leads and enhance brand credibility, aligning with Q2's growth strategies and market presence.