Top Customer Success & Experience Jobs in Austin, TX

The Senior Customer Success Manager will build relationships with financial institutions, ensure customer satisfaction, and drive cross-sales for Q2's banking solutions.

Provide technical support for Q2 Solution, troubleshoot customer issues, document interactions, and collaborate with internal teams. Requires strong communication skills and SQL knowledge.

The Senior Customer Success Manager at Q2 manages relationships with financial institutions, ensuring customer satisfaction through support and strategic guidance to drive product usage and renewals.

As a Sales/Customer Success Intern, you'll manage CRM data, conduct client research, support sales presentations, and learn from professionals in the field.

Own a portfolio of financial-institution customers to drive adoption, retention, renewals, and expansion of Q2 digital banking and lending solutions. Build executive relationships, lead business reviews and strategic planning, coordinate internal teams, monitor customer health, draft proposals, and travel for onsite executive meetings and reviews.

The Director of Technical Support leads global support operations, ensuring customer satisfaction, team development, and operational excellence in a complex technical environment. Responsibilities include strategic leadership, process improvement, technical oversight, and team building across regions.

The support engineer will troubleshoot the Q2 Helix platform issues, provide technical support, modify software, and assist with client configurations.

The Associate Customer Success Manager will manage client relationships, facilitate implementations, analyze customer needs, and ensure satisfactory service delivery.