Manage a book of strategic, high-value broker accounts to secure and retain revenue by building relationships, providing product education, data-driven insights, and resolving escalations. Act as a lead consultant and escalation point, coach and develop other account managers, maintain CRM and reporting systems, and drive renewals and product adoption.

Lead and retain a portfolio of ~25 premier enterprise accounts through executive-level relationships, strategic implementation, custom training, escalations, renewals, and data-driven recommendations. Provide a high-touch consultative experience, collaborate cross-functionally, and travel ~10% for client engagement to drive long-term revenue and retention.