The Customer Value Manager develops and validates ROI models for customers, enhancing engagement through strategic partnerships throughout the customer lifecycle and ensuring successful outcomes post-sale.

The Senior Enterprise Customer Success Manager engages with Federal and Public Sector clients to drive value realization from Imprivata solutions, ensuring customer satisfaction, renewals, and product adoption while maintaining executive relationships and addressing complex client issues.

Serve as the clinical-IT liaison to optimize clinical workflows across customer accounts. Provide consultative advice on healthcare regulations, support product implementation and deployment, conduct on-site assessments, train staff, and collaborate with sales, product, and engineering teams to improve customer satisfaction and engagement.