Manage strategic customer accounts using Imprivata’s Privileged Access Security solutions. Drive value realization, product adoption, renewals, expansion, and customer satisfaction through success planning, business reviews, executive relationships, and cross-functional issue resolution. Track deployments, usage, health metrics, and account plans in Gainsight, while providing strategic insights and documenting customer success stories for marketing and advocacy.

Manage strategic customers using Imprivata’s Privileged Access Security solutions. Drive value realization, adoption, renewals, expansion, and customer satisfaction through success planning, business reviews, account strategies, and executive relationships. Coordinate cross-functional resources to resolve challenges, track account health and deployments in Gainsight, document success stories, and provide leadership with account insights. The role requires strong communication, presentation, organizational, problem-solving, and technical solution-alignment skills.

Manage strategic enterprise customer accounts by driving product adoption, value realization, satisfaction, renewals, and expansion. Develop success and account plans, lead executive business reviews, coordinate cross-functional resources, resolve complex customer challenges, and communicate customer insights to leadership. Maintain account health data in Gainsight, create customer advocacy content, and leverage AI-enabled solutions to improve customer success workflows. The role is remote in the United States with travel up to 40%.