Serve as the customer's relationship manager through purchase and onboarding; manage multiple onboarding engagements (80+ restaurants), build onboarding plans, perform remote site/network assessments, document installations, train staff on Toast POS, provide Go-Live support, troubleshoot, and meet activation goals while working autonomously.

The Senior Customer Success Manager manages relationships with high-revenue SMB clients, driving satisfaction and retention through tailored guidance and proactive engagement, especially for Mandarin-speaking customers.

Manage and develop the Business Development team at Toast, focusing on hiring, coaching, achieving quotas, and driving revenue. Collaborate with cross-functional teams to ensure alignment and success in new retail verticals.