Manage post-sale onboarding for Mandarin-speaking restaurant customers, configuring Toast menus and POS workflows for go-live. Consult with clients on configuration needs, create onboarding plans, train restaurant staff, document implementations, and promote operational efficiencies. The role manages multiple simultaneous engagements, maintains customer relationships, meets activation goals, and coordinates with internal project resources while working independently in a changing environment.

Manage post-sale onboarding for restaurant customers through remote site assessment, Toast POS implementation, staff training, go-live support, troubleshooting, and follow-up guidance. Build onboarding plans, document installations and deviations, improve restaurant operational efficiency, and manage multiple engagements simultaneously. The role requires Vietnamese and English fluency, restaurant or hospitality experience, strong customer satisfaction and business operations experience, autonomy, organization, communication, and goal achievement.

Onboards restaurant customers onto Toast POS from purchase through go-live and early post-launch support. Builds implementation plans, conducts remote site assessments, documents installations, trains restaurant staff, troubleshoots issues, and provides follow-up guidance. Manages multiple onboarding engagements and large customer portfolios while meeting activation goals, maintaining timelines and budgets, and improving restaurant operational efficiency. Requires fluent Thai and English, restaurant or hospitality experience, and at least three years in customer satisfaction or business operations.