Top Customer Success & Experience Jobs in Austin, TX

Lead a regional team of email deliverability consultants, own a book of business, provide advanced deliverability support, advise on best practices, coordinate with cross-functional teams, manage escalations, and drive strategic projects to improve processes and customer outcomes.

Serve as a customer-facing deliverability specialist: troubleshoot deliverability issues, run audits and analyses, manage customer portfolios, advise on IP warming and ISP/blocklist remediation, monitor email metrics, and lead strategic deliverability planning and projects to improve sending reputation.

Serve as the primary technical support and advocacy lead for a named set of Braze customers. Own technical inquiries, escalations, integrations, and performance troubleshooting. Partner with Customer Success, Recurring Services, and partners to drive feature adoption, reduce risk, and deliver Technical Business Reviews, regular check-ins, and centers of excellence.

As a Technical Account Manager, you'll manage technical relationships with enterprise customers, driving value and adoption of Braze's product while addressing their unique business goals through proactive technical initiatives.

The Senior AI Success Manager at Braze enhances customer success with AI use cases, collaborates with various teams for renewals and upsells, conducts data analysis, and serves as a strategic partner to clients.