Top Customer Success & Experience Jobs in Austin, TX

Own the ongoing technical relationships for enterprise and strategic customers, driving Braze adoption, technical value, retention, and maturity. Advise product and engineering teams on architecture, instrumentation, use cases, and implementation. Facilitate discovery, provide technical support and enablement, create documentation and architectural diagrams, manage technical workstreams, validate feasibility, and communicate customer requirements to Product. Partner closely with Customer Success and account teams throughout the customer lifecycle.

Own strategic enterprise customer accounts, driving adoption, renewals, retention, expansion, advocacy, and customer value. Serve as a trusted advisor and escalation point, develop success plans, coordinate internal support teams, provide strategic marketing guidance, synthesize product feedback, and mentor junior customer success colleagues. The role manages complex international accounts, often involving senior stakeholders and significant contract values, with potential international travel.

Own strategic enterprise customer accounts, serving as a trusted advisor and driving adoption, renewals, retention, expansion, and advocacy. Develop success plans, provide strategic guidance, coordinate cross-functional support, escalate issues, and synthesize product feedback. Mentor junior Customer Success colleagues and temporarily support at-risk or high-opportunity accounts. Manage complex international relationships with senior stakeholders at major SaaS customers and travel internationally as needed.

Leads the enterprise Customer Success organization, managing multiple teams and people managers across locations. Owns customer retention, expansion, adoption, advocacy, KPI achievement, executive relationships, escalations, and customer satisfaction. Partners with Sales, Services, Product, and internal stakeholders to improve processes, demonstrate customer value, and drive commercial outcomes. Responsible for hiring, team development, performance management, organizational efficiency, and strategic direction as part of the senior leadership team.

Manage enterprise customer relationships, renewals, retention, product adoption, success planning, advocacy, and account health. Serve as a trusted advisor, provide strategic guidance and training, coordinate technical and onboarding support, handle escalations, identify upsell opportunities, synthesize product feedback, and mentor junior colleagues. The role involves complex account management with high-value enterprise clients and likely onsite customer engagement with potential international travel.