Top Customer Success & Experience Jobs in Austin, TX

Leads the enterprise Customer Success organization, managing multiple teams and people managers across locations. Owns customer retention, expansion, adoption, advocacy, KPI achievement, executive relationships, escalations, and customer satisfaction. Partners with Sales, Services, Product, and internal stakeholders to improve processes, demonstrate customer value, and drive commercial outcomes. Responsible for hiring, team development, performance management, organizational efficiency, and strategic direction as part of the senior leadership team.

Manage enterprise customer relationships, renewals, retention, product adoption, success planning, advocacy, and account health. Serve as a trusted advisor, provide strategic guidance and training, coordinate technical and onboarding support, handle escalations, identify upsell opportunities, synthesize product feedback, and mentor junior colleagues. The role involves complex account management with high-value enterprise clients and likely onsite customer engagement with potential international travel.

As a Technical Account Manager, you'll manage technical relationships with enterprise customers, driving value and adoption of Braze's product while addressing their unique business goals through proactive technical initiatives.

Serve as a customer-facing deliverability specialist: troubleshoot deliverability issues, run audits and analyses, manage customer portfolios, advise on IP warming and ISP/blocklist remediation, monitor email metrics, and lead strategic deliverability planning and projects to improve sending reputation.