Top Customer Success & Experience Jobs in Austin, TX

The role involves leading a Customer Success team, defining strategies for customer engagement, and ensuring customer satisfaction through effective management and coaching.

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.

The role involves managing relationships with public sector clients, ensuring successful deployment and adoption of IoT solutions, and fostering customer success throughout the lifecycle of their investment.

The Enterprise Customer Success Manager facilitates customer engagement, ensuring clients maximize the value of IoT solutions through tailored success plans and collaboration across teams.

As a Senior Bilingual Technical Support Specialist, you will manage technical assistance, resolve escalated issues, collaborate with teams, and guide junior staff while advocating for customers.

Design, deliver, and scale cohort-based and webinar training for Samsara customers. Create and adapt learning materials, manage live session logistics, analyze engagement data, and collaborate with Customer Success and Product teams to close knowledge gaps and improve adoption.

The Enterprise Implementation Consultant manages customer relationships, facilitating the deployment and adoption of IoT solutions for enterprise customers, ensuring business value through effective communication and training.

The role involves managing enterprise customer deployments of IoT solutions, enhancing their operational efficiency, and providing exceptional customer support throughout the lifecycle of the relationship.

Lead and manage enterprise trials of Samsara technology by developing tailored trial plans, aligning internal teams, defining success criteria, mitigating risks, creating trial collateral, coordinating cross-functional resources, and communicating milestones to drive trial conversion and long-term adoption.

Lead enterprise customer implementations of Samsaras IoT platform, manage deployment plans, run trainings, track adoption and account health, coordinate cross-functionally, mentor teams, and ensure customers realize value and renewals.