Top Customer Success & Experience Jobs in Austin, TX

Lead enterprise customer implementations of Samsara’s IoT platform for fleet and industrial assets. Manage deployment plans, adoption roadmaps, training, product demonstrations, implementation tracking, and account health across multiple engagements. Build trusted relationships with executives and end users, resolve challenges, and collaborate with Sales, Support, Sales Engineering, and Product. Mentor Customer Success and Support teams while driving customer value, safety, efficiency, and sustainability outcomes.

Manage enterprise customer implementations of Samsara’s IoT platform, from deployment planning through adoption and value realization. Build launch plans, track implementation progress and account health, conduct training and demonstrations, resolve challenges, and coordinate with Sales, Support, Sales Engineering, and Product. Serve as a trusted advisor to executives and end users, manage multiple engagements, and mentor Customer Success and Support teams.

Manage enterprise customer implementations of Samsara’s IoT platform, guiding deployment, training, adoption, and time to value. Build launch plans, track implementation progress and account health, resolve challenges, and maintain relationships with executives and end users. Collaborate cross-functionally with Sales, Support, Sales Engineering, and Product while managing multiple engagements and mentoring Customer Success and Support teams. Travel to customer sites may reach 10%.

Manage enterprise customers after implementation by developing joint success plans, conducting executive business reviews, leading operational workshops, recommending workflow improvements, and driving value from Samsara’s IoT platform. Partner cross-functionally with Sales, Support, Sales Engineering, and Product, while mentoring Customer Success and Support teams. The role requires strong stakeholder communication, technical product knowledge, problem-solving, and up to 25% travel.

Manage enterprise customer implementations of Samsara’s IoT platform, from deployment and launch planning through adoption and account health tracking. Build trusted relationships with executives and users, provide tailored training, explain technical capabilities, and coordinate with Sales, Support, Sales Engineering, and Product. The role requires strong consultative communication, organization, technical-product understanding, and the ability to manage multiple customer engagements in a remote environment.

Manage end-to-end deployment and adoption of Samsara’s IoT solutions for enterprise customers. Build launch plans, track implementation progress and account health, provide customer training, explain platform capabilities, and drive time to value. Partner cross-functionally with Sales, Support, Sales Engineering, and Product while managing multiple customer engagements and relationships with executives and end users.

Manage strategic relationships with enterprise fleet customers using Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, coordinate cross-functional responses, drive customer value, and mentor Customer Success team members. The role requires enterprise SaaS experience, technical product knowledge, strong stakeholder communication, and strategic problem-solving.

Manage Samsara’s largest and most complex enterprise customers, driving platform adoption, business transformation, and long-term value. Develop joint success plans, lead executive business reviews, recommend workflow improvements, and align customer goals with Samsara’s roadmap. Partner cross-functionally with Sales, Support, Product, Finance, and Legal while influencing strategic initiatives and supporting multi-year operational transformations across industries.

Designs and delivers scaled customer education through webinars, cohort-based programs, and digital learning experiences. Creates and adapts training materials, facilitates live sessions, manages logistics, answers platform questions, and analyzes engagement data to improve programming. Collaborates with Customer Success and Product teams to identify knowledge gaps and increase customer adoption of Samsara’s SaaS platform across multiple industries.

Manage enterprise customer relationships by developing multi-year success plans, leading executive business reviews, conducting workshops, driving adoption and expansion, and translating Samsara’s IoT platform capabilities into measurable safety, efficiency, and sustainability outcomes. Collaborate cross-functionally with Sales, Support, Sales Engineering, Product, and leadership while supporting complex enterprise accounts and multi-product strategies. The remote role requires up to 25% travel.