Top Customer Success & Experience Jobs in Austin, TX

Lead renewals analytics and forecasting, build early-warning health scores and predictive models, analyze churn and expansion drivers, design renewals process automations, produce executive dashboards and QBRs, and partner cross-functionally to improve retention and predictability.

The Engagement Services Manager is responsible for implementing services, engaging with customers, defining project scopes, and ensuring successful service integrations while meeting revenue quotas.

The role involves providing operational support to the sales organization, managing accounts, and ensuring adherence to sales processes while utilizing Salesforce.

The Manager I, Customer Success leads the Scale CSM team, enhancing customer engagement, coaching team members, and ensuring enterprise customers achieve ongoing value from Samsara's solutions.

The Sales Operations Manager will support Enterprise Account Executives, refine sales processes, enhance team effectiveness, and implement strategies for improved revenue and profitability.

The role involves leading the Customer Success team, enhancing customer engagement strategies, and driving value realization for mid-market customers while fostering an inclusive team culture.

The Manager of Technical Account Management will lead a team of TAMs, ensuring exceptional support while driving customer success through data-driven decisions and process optimization.

Manage a team of Customer Success Managers, enhancing customer experiences and driving business value, while developing long-term strategies and advocating for customer needs.

As a Technical Account Manager, you'll drive customer success by delivering measurable value, managing technical solutions and fostering relationships between customers and internal teams.

Lead Customer Success Operations to scale systems, processes, and policies. Partner with senior CS leaders, run cross-functional projects, prioritize CS requests, enhance automation with Rev Tech, manage UAT and communications, and lead a high-performing CS Ops team to drive retention, expansion, and efficient post-sales operations.